Release Log Version 02.25.01

DataLab: Floating Row Preview Button for Quick Actions

In the DataLab feature, myalice has made an improvement to enhance user experience. Previously, while previewing a row, the Delete and Edit Entry buttons were located at the bottom of the screen. This often caused them to be hidden or require scrolling, especially when dealing with large amounts of data. To address this, a floating and fixed Row Preview button at the bottom of the screen has been introduced. Now, the Delete and Edit Entry buttons remain easily accessible at all times, regardless of how much information is displayed.

Inbox Improvements: Enhanced Customer Reply Rendering and Backend Security

An issue in the Inbox feature has been resolved where customer reply text was not displaying correctly, addressing a specific case reported by one of our customers, where replying to an email ticket resulted in the creation of two separate tickets. This occurred because portions of the reply were being processed as a new ticket. This issue has now been fixed, ensuring that replies are handled as intended without duplication.

Furthermore, we’ve strengthened the backend security of email processing. Our system now has improved malware detection capabilities, reducing the risk of malicious content affecting backend operations.

Resolved HTML Formatting Issue in Conversation Bar

An issue in the conversation bar within tickets where specific characters (such as “>” and “/”) were mistakenly interpreted as HTML tags has been fixed. Previously, using these characters while replying to a customer’s query would inadvertently convert parts of the conversation into HTML, disrupting the formatting and readability. This bug has now been resolved, making sure that replies remain clear and properly formatted, regardless of the characters used.

Arabic Locale Date Format Issue Resolved in Ticket Filter API

There was an issue affecting the ticket filter API when using the Arabic locale which has been addressed. Previously, the "Filter by Date Range" functionality was not working correctly because the date was being displayed and passed to the API in the selected Arabic locale format. This caused the API to respond with an "Invalid date time" error.

To resolve this, myalice implemented a solution where the date is now forced to be passed in the default locale (English) format, ensuring compatibility with the API’s expected payload. This fix allows the date filter to function better,, regardless of the selected language, and ensures accurate and error-free filtering for users working in the Arabic locale.

Improved Navigation and Redirection in DataLab After Row Deletion

An issue in DataLab related to improper redirection after deleting rows has also been resolved. Previously, when deleting multiple rows on a DataLab page, the system would display a "No data available" message instead of redirecting to the previous or next page. This caused confusion and disrupted the workflow.

For example, if you deleted all rows on page 2, the system would incorrectly show "No data available" instead of redirecting you to page 3. This issue has now been fixed. After deleting rows, the system will automatically redirect you to the appropriate page, ensuring a better experience than before.