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MyAlice Guide
  • 👋Welcome to MyAlice
  • 🚀Getting Started
    • 🔤Key Terminologies
    • Signup to Myalice
    • 🤟Create your Team
      • Personalize your Team
      • Manage User Roles
      • Create Groups in your Team
      • Create Multiple Teams
      • Connect Multiple Teams
    • 💸Set up your Billing
      • Subscribe to the Premium Plan
      • Subscribe to the Enterprise Plan
      • Subscribe through Shopify
      • Update your Subscription
      • Add a Payment Method to Use WhatsApp
      • Track and Configure your Billing
      • Unsubscribe from MyAlice
    • 🎙️Agency Mode on MyAlice
    • ⏰Set up your Business Hours
  • 🔗MyAlice Channels
    • 🎉Connect Your Social Media
      • Connect Your Facebook Feed
      • Connect Your Messenger
      • Connect Your Instagram Messenger
      • Connect Your Instagram Feed
      • Connect Your WhatsApp Business Account
      • Connect Your Telegram
      • Connect Your Viber
      • Connect Your Line Messenger
    • 📧Connect Your Email
      • Connect Gmail
      • Connect Custom Email
    • 🌐Connect Your Website or Mobile App
      • 💬Connect your Website for a Chat Plugin
      • 📱Connect Your Mobile App (Android / iOS)
    • 🇫🇲Clone Channels
  • 📥MyAlice Inbox
    • 🧭Navigate the Inbox
    • 🔔Manage Inbox Notifications
    • 💬Understand Chat Features
    • 🎫Manage Tickets
      • Assign a Ticket
      • Resolve a Ticket
      • Tag a Ticket
        • Tag Settings
      • Reopen Tickets
      • Smart Ticket Assignment
    • 🎮Advanced Ticket Management
      • Ticket Configurations
      • SLA Configurations
  • 🛒E-commerce on MyAlice
    • 🛍️Overview
    • 💜Manage your WooCommerce Store
      • Connect your WooCommerce Store to MyAlice
      • Connect Your Customer Information on WooCommerce
      • Manage WooCommerce Orders from Inbox
    • 💚Manage your Shopify Store
      • Connect your Shopify Store to MyAlice
      • Connect Your Customer Information on Shopify
      • Manage Shopify Orders from Inbox
    • 👜Product Recommender
    • 🏆E-Commerce User Data in Inbox
  • 🤖Chatbot & Automation
    • 🧭Explore the Automation Tab
    • ✨Create rules to trigger a Sequence
      • Keyword wise Automation
      • Source (referral) wise Automation
      • Post comment wise Automation
      • Facebook Ad wise Automation
      • User intent (by NLP) wise Automation
        • Connect wit.ai NLP
        • Connect MyAlice NLU
        • Connect INTNT
        • Connect Intents to Sequences
    • 🧱Add Blocks to Your Chatbot
      • Block Compatibility
      • Add and Send Content Blocks
      • Collect User Information Blocks
      • Action Blocks
    • 🚗Create Advanced User Journeys
      • Quick Reply Block
      • Button Block
      • Gallery Block
      • CSAT Block
      • Datalab Entry Block
    • Page
  • 📲MyAlice for WhatsApp
    • 🗺️Overview
      • Migrate from your Existing BSP
      • Migrating from the WhatsApp App to the API account
      • Difference between WhatsApp Business App vs WhatsApp Business API
      • Verifying your Facebook Business Account
      • Picking a number for WhatsApp Business
      • Getting Started with Message Templates
      • Message Templates & Session Messages
      • WhatsApp Message Templates Best Practices
      • WhatsApp API Pricing
      • Apply for a Green Tick
    • 📤Create and Send Template Messages
    • ⭐Starting a new conversation
    • 👩‍👩‍👦‍👦WhatsApp Broadcasts
      • WhatsApp Broadcast Overview
      • Create a Broadcast
      • Opt-In and Opt-Out
    • 💰Automate Sales in WhatsApp with WhatsApp Catalog
      • 🔃Upload Inventory in Meta
      • 🔗Connect your Catalog to the WhatsApp Business Account
      • Share Products with Your Customer
    • 📈WhatsApp Marketing Automation
      • 💚Setup WhatsApp Automation for Shopify
      • 🍀Shopify + WhatsApp Marketing Automation- Sample Use Cases
  • 📱MyAlice Mobile App
    • ⬇️Download the Mobile App
    • 🤓Navigate the Interface
    • ⚡Enable Mobile App Notifications
    • 📬Using the Mobile Inbox
  • 📂Data Lab & Analytics
    • 📊Diving Deep in Data Lab
      • Create a Datalab Sheet
      • Create Forms in Data Lab
      • Add, Collect or Store Data in Data Lab
    • 👪Understand the Customer Tool
    • 📈Analytics, Metrics & Reports
      • Customer Metrics
        • General Metrics
        • User Demographics Metrics
        • Chatbot Efficiency Metrics
      • Automation Metrics
      • Agent Metrics
      • CSAT Reports
  • 🔑External Integration
    • 🏬Checkout.com
      • Recieve Payments with Checkout.com
    • 🪂Pabbly
    • 🦾Developer Documentation
  • Release Log
    • Release Log: Version 1.27.9
    • Release Log Version 01.25.01
  • Release Log Version 1.25.03
  • Release Log Version 1.25.04
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On this page
  • 1. Text Block
  • 2. Image/GIF/PDF Block
  • 3. Delay Block
  • 4. Quick Reply Block
  • 5. Button Block
  • 6. Gallery Block

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  1. Chatbot & Automation
  2. Add Blocks to Your Chatbot

Add and Send Content Blocks

Learn how to use this category to share content with your customers and have friendly conversations with them.

Last updated 2 years ago

Was this helpful?

The category name is self-explanatory. You use these blocks to add and send content to your audiences. Content can come in audio, video, images, gallery, and many different forms. Let's go over each of them.

You can also these two videos to get started and refer to the content below to learn in-depth.

1. Text Block

Use text blocks to send pure text messages.

2. Image/GIF/PDF Block

PDF block is only available in WhatsApp.

Use image/GIF block to share images with your customers to make your conversation more humane. The supported formats are JPG, JPEG, PNG, and GIF. You can upload images from either your desktop or an API.

Please upload images in horizontal (1.91:1) or square format (1:1) for the best experience in Messenger and Instagram.

3. Delay Block

Use delay blocks to send your message 1-2 seconds later and show a typing effect in the chat. It is used to make the customer feel that someone is typing on the other end.

4. Quick Reply Block

Quick Reply blocks can appear as answer suggestions for visitors. They can help a customer decide/reply faster. They are not directly attached to the message; instead, they float above the keyboard.

Quick Reply block is great for short surveys or quizzes because once the user has clicked on a reply, the rest of the set disappears. The user is then redirected to a custom user journey based on their chosen reply.

You can use Quick reply blocks to create complex user journeys. To learn how to use this block like a pro, quickly go to this page dedicated to quick replies.

5. Button Block

Unlike Quick Reply Blocks, Button blocks are directly attached to a message. Users can thus click the same button multiple times or choose another reply.

Button Block is ideal for adding URLs, phone call links, or forms.

Button blocks, combined with Quick Reply blocks, can create remarkably personalized user journeys. To learn how to use Button block like a pro, click on the button below 👇

6. Gallery Block

Gallery block is a combination of Image and Button Block. You can use this block to share product images the way users would see on your website.

Use Gallery blocks to showcase your most-sold or on-sale products in a gallery.

Gallery blocks can turn your conversations into sales opportunities. To learn how to use Gallery block like a pro, check out this gallery of resources we created 👇

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Quick Reply Block
Button Block
Gallery Block