Learn how to use this category to share content with your customers and have friendly conversations with them.
The category name is self-explanatory. You use these blocks to add and send content to your audiences. Content can come in audio, video, images, gallery, and many different forms. Let's go over each of them.
You can also these two videos to get started and refer to the content below to learn in-depth.
1. Text Block
Use text blocks to send pure text messages.
2. Image/GIF Block
Use image/GIF block to share images with your customers to make your conversation more humane. The supported formats are JPG, JPEG, PNG, and GIF. You can upload images from either your desktop or an API.
Please upload images in horizontal (1.91:1) or square format (1:1) for the best experience.
3. Delay Block
Use delay blocks to send your message 1-2 seconds later and show a typing effect in the chat. It is used to make the customer feel that someone is typing on the other end.
4. Quick Reply Block
Quick Reply blocks can appear as answer suggestions for visitors. They can help a customer decide/reply faster. They are not directly attached to the message; instead, they float above the keyboard.
Quick Reply block is great for short surveys or quizzes because once the user has clicked on a reply, the rest of the set disappears. The user is then redirected to a custom user journey based on their chosen reply.
You can use Quick reply blocks to create complex user journeys. To learn how to use this block like a pro, quickly go to this page dedicated to quick replies.