After you are done with all the fields, click Next. Below is an example.
Publishing the channel means that the channel is live, along with the automation rules you have set for the channel. Some users prefer to publish their channel after they complete the automation flow. If you are one of them, please turn off the toggle for now. You can always turn it back on.
At this point, you should get a plugin script. Paste the code snippet inside the script tag in your website footer. Here's how the script should look when you're adding it to your website:
hide the welcome message unless the user clicks on the webchat icon
or make it pop up on both desktop and mobile browser.
Example of a visible prompt message on our website
Create a Basic Customer Journey
Say, you want to create a simple onboarding journey for your customers where you'll show them the Welcome Message, then collect a few information from them such as their name, email address, phone number etc and then create a ticket to connect them with an agent. Here's how:
Add a Redirect Block at the start of the Default Sequence and add a condition that will check their name, which will be 'Anonymous User' for any first time user, and navigate accordingly. Since the blocks in a sequence in a if/else manner, add a Text Block and Ticket Block after the Redirect Block so that you can connect with people who have completed this flow already.
Default Sequence loads by default when you receive a question that you haven't designed the bot for
2. Redirect to a sequence where you'll collect the users information using the User Input block. Use multiple input blocks one after another if you want to collect multiple information.
Save the responses to an attribute so that you can use them later
3. At the end of the sequence, add a Text Block with a confirmation message and a Ticket Block to create a ticket and bring the conversation to your Inbox.
Always a good practice to add a Resolved Sequence
Push Custom Notifications for Different Pages
Say, you want to show a different message for different pages on your website. Let's show you an example of how to trigger a different message on a pricing page.
Go to Automation and choose your webchat channel from the left top corner.
Add New Sequence and let's name it Pricing.
We place a Text Block from the right bar and write the message we want to show in that particular page and Save Changes.
Click on the link above to add new rules or modify current ones.
A pop-up window will appear from the right. Click on New Rule.
From the drop-down menu, select URL, paste the path of your desired URL where you want to push the message and click on Save.