# Getting Started
**How to Access and Use Reports in MyAlice**
To view and analyze your MyAlice account reports, follow these simple steps:
1. **Sign in to your MyAlice account** and navigate to the **Dashboard** on the left-hand side.
2. Click on **Reports** to access the reporting section.
The Reports section is divided into five categories:
* **Customer Metrics**
* **Automation Metrics**
* **Agent Metrics**
* **CSAT Reports**
* **WhatsApp Metrics**
Each report section includes two filters to help you customize your data:
1. **Channel Filter**:
* Click on the **Channel Filter** on the left to select the specific channel you want to view reports for. All connected channels will be displayed here.
* Choose your desired channel to see its detailed report.
* If you want to view reports for all channels at once, select **All Channels**.
**Note**: For WhatsApp Metrics, only a single channel can be filtered at a time, as this feature is exclusive to users with WhatsApp connected to their account.
1. **Date Filter**:
* Click on the **Date Filter** on the left to choose the timeframe for your report.
* After selecting the desired timeframe, click **Filter** to display the data for the selected period.
