> For the complete documentation index, see [llms.txt](https://docs.myalice.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.myalice.ai/mobile-app/using-the-mobile-inbox.md).

# Using the Mobile Inbox

![](/files/OjuSc8teyPm0PuBuNu8e)      Inbox Preview

### Top Bar 

![](/files/6eY0WWjKshql0xwd9IFz)

On the top bar, click on the —

1. Customer name to access customer details, order history, customer summary, and product interactions.
2. **Resolve** button to close the conversation.
3. **Settings** icon to access tags, assign/reassign agent and turn on/off the bot.

### Bottom Bar

![](/files/E4NtYhpfVSc89ucX1oj6)

On the bottom bar, click on the —

1. **Plus (+)** icon send images, create canned responses and add notes.
2. **Emoji** icon to add emojis.


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