Manage User Roles

User management in MyAlice provides an efficient way to manage team members by adding them to specific teams and defining their roles. MyAlice offers four subscription plans, each designed to meet different business needs. User access and permissions vary based on the chosen plan, ensuring you get the features and control tailored to your requirements.

The Four subscription plans along with their plan wise services are given below:

Here,

For each of the subscription plans, the access levels of invited team members depend on their assigned roles. Owners of the account will have access to every module under all the subscription plans.

User Access

Free Plan doesn’t involve access for Automation, Data lab and API nav bars. Below is a table detailing the specific permissions granted to each role in the Free Plan:

Premium Plan doesn’t include access over Data lab and API nav bars. It includes the following user access:

The Business Plan has the following user access:

The Enterprise Plan has the following user access:

Accessing User Management

1. Navigate to User Management

Log in to your MyAlice account, then go to the Settings section. Click on User Management under Team Settings to view all team members and their assigned roles.

1. Adding a New Member

• Click on +Add New Member. Note that the number of team members you can add depends on your subscription plan.

• Enter the email addresses of the new members in the input field, separating each with a comma, space, or enter.

• If an email is entered incorrectly, does not exist, or is already added, it will be highlighted in red, and a message below the input field will indicate the specific reason the email was not accepted.

• Assign a role to the new team member by clicking on Select User Role and choosing the appropriate role. After multiple emails have been entered, all selected team members will be assigned the same role. To assign different roles to different members, close the pop-up window and click on +Add New Member again.

• Click Invite to send the invitation to the specified email.

1. Viewing Member Details Once a new member is added, their name, email, last login, and assigned role will be displayed in the user list.

1. Managing Roles

• To update a member’s role, managers or supervisors(only) can click the dropdown menu in the User Role column beside their name and select a new role (e.g., Admin, Supervisor, Developer, Marketer, or Agent). The permissions and access for each member will adjust based on their assigned role.

1. Searching for Members

• Use the search box to type the name or email of the member you want to locate.

• To search by user role, click on the relevant roles, then select Apply Filter.

• Use Clear Filter to reset the search.

1. Deleting Members

• To delete a single member, click the Action button on the right-hand side of their entry and select Delete.

• For bulk deletion, check the boxes next to the members you wish to remove, then click Delete.

• Confirm the action by selecting Yes, Delete to finalize the removal.

This system of User Management allows you to manage your team members effectively and adapt roles and access as your business needs evolve.

Custom Access

For the Business Plan and Enterprise Plan, MyAlice provides tailored access configurations based on your specific business needs. This flexibility allows you to define roles and permissions that align with your operational requirements.

If assistance is required to set up custom access, feel free to reach out to [email protected] for support.