E-Commerce User Data in Inbox
Find e-commerce user data in your Inbox so that agents can manage support faster with immediate access to customer information and order history right next to each ticket.
There are four users metrics available for agents to view in the Inbox.
You can track your past orders, billing/shipping address, detailed invoices, and order details from the Order History Section. You can also search by order IDs and update, refund, or cancel an order.
Here you can find a summary of the entire customer lifecycle.
The Product Interaction section in Inbox contains data on which products the customer has interacted with. We can categorize interactions on three tiers.
- 1.Low interaction: View the product on the website.
- 2.Medium Interaction: Add the product to the cart.
- 3.High Interaction: Buy the product.
Products are linked to the website. So, you can click on them and see the full details of each product. Your agents can also use this data to upsell or cross-sell new products.