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MyAlice Guide
  • 👋Welcome to MyAlice
  • 🚀Getting Started
    • 🔤Key Terminologies
    • Signup to Myalice
    • 🤟Create your Team
      • Personalize your Team
      • Manage User Roles
      • Create Groups in your Team
      • Create Multiple Teams
      • Connect Multiple Teams
    • 💸Set up your Billing
      • Subscribe to the Premium Plan
      • Subscribe to the Enterprise Plan
      • Subscribe through Shopify
      • Update your Subscription
      • Add a Payment Method to Use WhatsApp
      • Track and Configure your Billing
      • Unsubscribe from MyAlice
    • 🎙️Agency Mode on MyAlice
    • ⏰Set up your Business Hours
  • 🔗MyAlice Channels
    • 🎉Connect Your Social Media
      • Connect Your Facebook Feed
      • Connect Your Messenger
      • Connect Your Instagram Messenger
      • Connect Your Instagram Feed
      • Connect Your WhatsApp Business Account
      • Connect Your Telegram
      • Connect Your Viber
      • Connect Your Line Messenger
    • 📧Connect Your Email
      • Connect Gmail
      • Connect Custom Email
    • 🌐Connect Your Website or Mobile App
      • 💬Connect your Website for a Chat Plugin
      • 📱Connect Your Mobile App (Android / iOS)
    • 🇫🇲Clone Channels
  • 📥MyAlice Inbox
    • 🧭Navigate the Inbox
    • 🔔Manage Inbox Notifications
    • 💬Understand Chat Features
    • 🎫Manage Tickets
      • Assign a Ticket
      • Resolve a Ticket
      • Tag a Ticket
        • Tag Settings
      • Reopen Tickets
      • Smart Ticket Assignment
    • 🎮Advanced Ticket Management
      • Ticket Configurations
      • SLA Configurations
  • 🛒E-commerce on MyAlice
    • 🛍️Overview
    • 💜Manage your WooCommerce Store
      • Connect your WooCommerce Store to MyAlice
      • Connect Your Customer Information on WooCommerce
      • Manage WooCommerce Orders from Inbox
    • 💚Manage your Shopify Store
      • Connect your Shopify Store to MyAlice
      • Connect Your Customer Information on Shopify
      • Manage Shopify Orders from Inbox
    • 👜Product Recommender
    • 🏆E-Commerce User Data in Inbox
  • 🤖Chatbot & Automation
    • 🧭Explore the Automation Tab
    • ✨Create rules to trigger a Sequence
      • Keyword wise Automation
      • Source (referral) wise Automation
      • Post comment wise Automation
      • Facebook Ad wise Automation
      • User intent (by NLP) wise Automation
        • Connect wit.ai NLP
        • Connect MyAlice NLU
        • Connect INTNT
        • Connect Intents to Sequences
    • 🧱Add Blocks to Your Chatbot
      • Block Compatibility
      • Add and Send Content Blocks
      • Collect User Information Blocks
      • Action Blocks
    • 🚗Create Advanced User Journeys
      • Quick Reply Block
      • Button Block
      • Gallery Block
      • CSAT Block
      • Datalab Entry Block
    • Page
  • 📲MyAlice for WhatsApp
    • 🗺️Overview
      • Migrate from your Existing BSP
      • Migrating from the WhatsApp App to the API account
      • Difference between WhatsApp Business App vs WhatsApp Business API
      • Verifying your Facebook Business Account
      • Picking a number for WhatsApp Business
      • Getting Started with Message Templates
      • Message Templates & Session Messages
      • WhatsApp Message Templates Best Practices
      • WhatsApp API Pricing
      • Apply for a Green Tick
    • 📤Create and Send Template Messages
    • ⭐Starting a new conversation
    • 👩‍👩‍👦‍👦WhatsApp Broadcasts
      • WhatsApp Broadcast Overview
      • Create a Broadcast
      • Opt-In and Opt-Out
    • 💰Automate Sales in WhatsApp with WhatsApp Catalog
      • 🔃Upload Inventory in Meta
      • 🔗Connect your Catalog to the WhatsApp Business Account
      • Share Products with Your Customer
    • 📈WhatsApp Marketing Automation
      • 💚Setup WhatsApp Automation for Shopify
      • 🍀Shopify + WhatsApp Marketing Automation- Sample Use Cases
  • 📱MyAlice Mobile App
    • ⬇️Download the Mobile App
    • 🤓Navigate the Interface
    • ⚡Enable Mobile App Notifications
    • 📬Using the Mobile Inbox
  • 📂Data Lab & Analytics
    • 📊Diving Deep in Data Lab
      • Create a Datalab Sheet
      • Create Forms in Data Lab
      • Add, Collect or Store Data in Data Lab
    • 👪Understand the Customer Tool
    • 📈Analytics, Metrics & Reports
      • Customer Metrics
        • General Metrics
        • User Demographics Metrics
        • Chatbot Efficiency Metrics
      • Automation Metrics
      • Agent Metrics
      • CSAT Reports
  • 🔑External Integration
    • 🏬Checkout.com
      • Recieve Payments with Checkout.com
    • 🪂Pabbly
    • 🦾Developer Documentation
  • Release Log
    • Release Log: Version 1.27.9
    • Release Log Version 01.25.01
  • Release Log Version 1.25.03
  • Release Log Version 1.25.04
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On this page
  • Creating a Customer in WhatsApp with Pabbly
  • Sample scenarion:
  • Setting up:
  • Send a WhatsApp Template Message
  • Sample scenarion:
  • Setting up:
  • Send a Message (any MyAlice channel)
  • Sample scenarion:
  • Setting up:

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  1. External Integration

Pabbly

Connect MyAlice with Pabbly to create Automations for your business.

Last updated 1 year ago

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The MyAlice<>Pabbly Integration is still in Private Beta. If you need access, please go to link and login with your Pabbly account to get the access.

With , you can build powerful automations with zero technical knowledge.

Currently we have 3 actions available for Pabbly:

  • Create a Customer in WhatsApp

  • Send a WhatsApp Template Message

  • Send a Text Message in any MyAlice Channel

Creating a Customer in WhatsApp with Pabbly

Sample scenarion:

  • Your customer has placed an order in your WooCommerce Store. You want to create a Customer in MyAlice WhatsApp to send a message.

  • Someone signed up from your lead generation form. You want to create a Customer in MyAlice WhatsApp to send a message.

Setting up:

Prerequisites:

  • Your Pabbly account.

  • MyAlice account with WhatsApp connected.

Step 1: Create a trigger from your Application/CRM

Select your First Application to start the trigger. It can be from Webhook or any external application / CRM you use. Note that, to create a Customer in MyAlice WhatsApp, you need a phone number in the data received from the trigger.

Step 2: Create a Customer in WhatsApp

Choose MyAlice as your next app (or any stage that fits to your automation use case). Select "Create a Customer" event and Connect with your MyAlice account with your MyAlice API Key.

You can get your MyAlice API key by going to Settings -> Team Information.

Once you're connected to MyAlice, you can create a customer in WhatsApp by mapping values from your trigger.

Send a WhatsApp Template Message

Sample scenarion:

  • Your customer has abandoned a cart in Shopify. You want to send a message to his/her WhatsApp with discount offer to complete the purchase.

  • Someone signed up from your ads. You want to send him/her a WhatsApp message to welcome.

Setting up:

Prerequisites:

  • Your Pabbly account.

  • MyAlice account with WhatsApp connected.

  • Approved WhatsApp Template.

Step 1: Create a trigger from your Application/CRM

Select your First Application to start the trigger. It can be from Webhook or any external application / CRM you use. Note that, to create a Customer in MyAlice WhatsApp, you need a phone number in the data received from the trigger.

Step 2: Create a Customer in WhatsApp (Optional)

Choose MyAlice as your next app (or any stage that fits to your automation use case). Select "Create a Customer" event and Connect with your MyAlice account with your MyAlice API Key.

Once you're connected to MyAlice, you can create a customer in WhatsApp by mapping values from your trigger. This part is optional, but if you create a customer you will be able to set up customer's First Name, Last Name.

Step 3: Send a WhatsApp Template Message

Choose MyAlice as your next app (or any stage that fits to your automation use case). Select "Send WhatsApp Template Message" event and Connect with your MyAlice account with your MyAlice API Key.

Once connected, you can select your WhatsApp Number from the dropdown list. Once you select your WhatsApp Number, you will be able to select the verified WhatsApp Template message as well. Finally, add the Customer's WhatsApp Number from data retrieved from triggers/your app.

That's it! If the customer's number is a valid WhatsApp Number, s/he will receive the WhatsApp template message once the Workflow is triggered! 🎉

Send a Message (any MyAlice channel)

Sample scenarion:

  • Your customer has provided their email address in any channel in MyAlice. You want to get additional data from your CRM with that email and send a message to that customer.

Setting up:

Prerequisites:

  • Your Pabbly account.

  • MyAlice account with any channel connected.

  • The customer has to be connected with any MyAlice channel. MyAlice UID of the Customer will be needed (it can be received with API block in MyAlice)

Step 1: Create a Webhook trigger

Select Webhook by Pabbly. Copy the generated webhook link.

Step 2: Create an API in MyAlice

Go back to your MyAlice account and create an API in MyAlice from the API tab.

  • Create a POST request with Pabbly webhook URL.

  • Use it as text block [You will find this option below in the API details, after header & body]

Step 3: Trigger a text block with the API

In your preferred automation sequence, create a text block with the API call.

Type << in a text block to select the API.

Step 4: Trigger the API to generate Pabbly webhook data

Trigger the sequence to generate webhook data in Pabbly for further mapping. Once you generate the data, you will see there is a datapoint named "Uid" which will be needed to send the text message.

Step 5: Send a Message to the Customer

Choose MyAlice as your next app (or any stage that fits to your automation use case). Select "Send a Message" event and Connect with your MyAlice account with your MyAlice API Key.

Once connected, you can select the MyAlice UID from generated webhook data. You can also populate the message with data from your CRM / other application. Once done, you can send the message to the customer!

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Pabbly
Select your First Application to start the trigger
Select MyAlice App to Create Action
Select your First Application to start the trigger
Sample data captured by the Webhook once the API is triggered