Create Groups in your Team
Learn how to create groups within your team.
A group is a small team within your team, usually comprised of the same functional role. You can assign tickets to an entire group.
For instance, you can configure your settings to ensure that all the sales-related tickets are assigned to the sales group. Here are some common groups our users create to manage their tickets efficiently.
- 1.Go to Settings from the left navigation bar and choose Group Management.
- 2.Click on Create a Group from the right-most corner.
- 3.Now add a group name and image.
- 6.After you are done, click on Save Changes.