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Clone Channels
Create a new channel with the properties and chatbot sequences of existing channels.
Cloning channels allows users to create a new channel with the properties of an existing one.

Use Cases of Clone Channels

Say you created a chatbot sequence on a Messenger channel. You want to transfer the same sequences and rules to a new webchat channel. Cloning will help you copy-paste the properties in one click.

Clone within the Same Platform

Example: Messenger to Messenger

You want to copy the channel properties of a Messenger channel to a new Messenger channel. In this case, cloning will take place without limitations.

Clone within Different Platforms

Example: Messenger to Telegram

Not all platforms support all types of chatbot blocks. So, if you want to copy the channel properties of a Messenger channel to a Telegram channel, some blocks may be disabled due to platform limitations.

How to Clone Channels

Step 1: Clone a Channel

Make sure you have at least one channel in your Available Integrations. If not, connect at least one of your channels.
1. Go to Integrations > Available Integrations.
2. Click on the ellipsis icon (...) on the channel card you want to clone.
3. Click on Clone, and a window will appear from the right.
Clone option in Integrations
4. Add a Title for your new channel and Select the new channel you want to create.
5. Click on Finish to complete the process.
Clone Channel Window

Step 2: Connect the New Cloned Channel

Please note that the newly created clone channel is not yet connected to a platform or account. To enable the connection —
  1. 1.
    Click on the ellipsis icon (...) of the newly created clone channel.
  2. 2.
    Click on Connect from the list of options.
  3. 3.
    Follow the regular connection flow as per your selected channel.