# Release Notes: 2025 Sprint 16

Period: July 28 – August 10, 2025

### 🐞 Bug Fixes

* **Agent Dropdown** – Fixed a bug where only two agents were displayed in the chat assignment dropdown; all available agents are now shown correctly.
* **Disabled Buttons** – Fixed an issue where buttons disabled from settings were still functional.
* **Template Pagination** – Fixed an issue where changing the pagination size in template listings returned zero data.
* **Broadcast URL Path** – Fixed a bug where agents couldn’t add URL path values in Broadcast while sending test messages.
* **Datalab Entry Creation** – Fixed a bug where the Submit button remained disabled despite all required fields being filled.
* **Ticket ID Search** – Fixed a bug where searching by ticket ID in the List of Tickets table returned incorrect results.
* **Inbox Search Filters** – Fixed a bug where the inbox search was not working when filtering by Channel, Agent, Group, or Tag.
* **Bot Queue Assignment Error** – Fixed a bug where assigning a customer in the Bot queue from another ticket conversation queue triggered an error.

### ✨ Improvements & New Features

* **Billing and Planning UI** – Introduced a redesigned interface with a new *Credits* tab, a relocated *Billing History* tab with improved UI, and clearer data presentation.
* **Encrypted Bill URL** – Added functionality to display the encrypted postpaid bill PDF URL to customers.
* **Bot Source Deletion** – Prevented bots from responding from deleted sources.
* **AI Agent Ticket Closure** – Enabled AI Agent to close tickets using the “Close Ticket” action.
* **Unsupported Media Handling** – Added proper handling for unsupported media types in bot responses.
* **Office365 Mail in Mobile** – Added Office365 Mail support in MyAlice mobile apps, allowing agents to reply to and compose emails directly from the mobile inbox.
* **Salla Attributes** – Added five new components (*Courier ID, Courier Name, Order Tracking ID, Order Tracking URL, Pickup ID*) in Attributes and WhatsApp Template variables.
* **Template Analytics** – Added *Failed and* *Replied* columns in the Template Analytics table.
* **Country & Time Zone List** – Removed Israel from the country and time zone lists.
* **Broadcast View-Only Mode** – Made ongoing and completed broadcasts view-only by removing edit/delete options; clicking the status bar icon now opens the report view.
* **WhatsApp Pricing Update** – Updated WhatsApp Template broadcast pricing to match Meta’s Marketing and Utility categories.
* **WhatsApp Message Status** – Improved real-time message status visibility with single/double ticks and failure icons for WhatsApp messages.
* **YouTube Message Editing** – Enabled edit/delete of admin and agent messages in YouTube conversations, while restricting edits/deletes of customer messages.
* **Bot Queue UI Update** – Changed Bulk Assign button color from gray to green for better visibility.
* **Response Status Indicators** – Added red and blue dot indicators in the left bar for tracking customer message response status.


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