Release Notes: 2025 Sprint 16

Period: July 28 – August 10, 2025

🐞 Bug Fixes

• Agent Dropdown – Fixed a bug where only two agents were displayed in the chat assignment dropdown; all available agents are now shown correctly.

• Disabled Buttons – Fixed an issue where buttons disabled from settings were still functional.

• Template Pagination – Fixed an issue where changing the pagination size in template listings returned zero data.

• Broadcast URL Path – Fixed a bug where agents couldn’t add URL path values in Broadcast while sending test messages.

• Datalab Entry Creation – Fixed a bug where the Submit button remained disabled despite all required fields being filled.

• Ticket ID Search – Fixed a bug where searching by ticket ID in the List of Tickets table returned incorrect results.

• Inbox Search Filters – Fixed a bug where the inbox search was not working when filtering by Channel, Agent, Group, or Tag.

• Bot Queue Assignment Error – Fixed a bug where assigning a customer in the Bot queue from another ticket conversation queue triggered an error.

✨ Improvements & New Features

• Billing and Planning UI – Introduced a redesigned interface with a new Credits tab, a relocated Billing History tab with improved UI, and clearer data presentation.

• Encrypted Bill URL – Added functionality to display the encrypted postpaid bill PDF URL to customers.

• Bot Source Deletion – Prevented bots from responding from deleted sources.

• AI Agent Ticket Closure – Enabled AI Agent to close tickets using the “Close Ticket” action.

• Unsupported Media Handling – Added proper handling for unsupported media types in bot responses.

• Office365 Mail in Mobile – Added Office365 Mail support in MyAlice mobile apps, allowing agents to reply to and compose emails directly from the mobile inbox.

• Salla Attributes – Added five new components (Courier ID, Courier Name, Order Tracking ID, Order Tracking URL, Pickup ID) in Attributes and WhatsApp Template variables.

• Template Analytics – Added Failed and Replied columns in the Template Analytics table.

• Country & Time Zone List – Removed Israel from the country and time zone lists.

• Broadcast View-Only Mode – Made ongoing and completed broadcasts view-only by removing edit/delete options; clicking the status bar icon now opens the report view.

• WhatsApp Pricing Update – Updated WhatsApp Template broadcast pricing to match Meta’s Marketing and Utility categories.

• WhatsApp Message Status – Improved real-time message status visibility with single/double ticks and failure icons for WhatsApp messages.

• YouTube Message Editing – Enabled edit/delete of admin and agent messages in YouTube conversations, while restricting edits/deletes of customer messages.

• Bot Queue UI Update – Changed Bulk Assign button color from gray to green for better visibility.

• Response Status Indicators – Added red and blue dot indicators in the left bar for tracking customer message response status.