Connect Your Messenger

Automate and reply to customer messages on multiple Messenger accounts and other social channels from MyAlice inbox.

You need to be —

  • An Admin on MyAlice.

  • The owner or admin of a Facebook page.

Video Tutorial

Use Cases of MyAlice for Messenger

Integrating your Facebook Messenger with MyAlice will allow you to:

  • Respond to Messenger chat messages from MyAlice inbox.

  • Manage messages from multiple Facebook pages.

  • Share product images using clickable widgets.

  • Use chatbots to create custom user journeys and automate repetitive queries.

  • Manage messages, comments, and e-commerce orders from other platforms in the same inbox.

Connect Your Facebook Messenger

  1. Go to Integration from the left navigation bar.

  2. Under Available Integrations, select Messenger.

  3. A connection window will appear from the right. Click on Next.

  4. Click on Connect with Facebook. You will be redirected to the Facebook login page.

  5. After logging in to your account, select all the pages you want to connect with MyAlice.

  6. MyAlice will ask for account permissions. Make sure you have the toggles turned on and click Done.

You will get a confirmation message that your Facebook account is now linked to MyAlice.

Step 2: Finish the Setup

  1. On your MyAlice dashboard, confirm the page(s) you'd like to connect with MyAlice and click Next.

  2. Add a name for your channel. You can also connect an NLP app with the channel.

  3. The URL whitelist is an optional step, but you can add your e-commerce store link here.

  4. Now, click on Finish to complete the setup.

Publishing the channel means that the channel is live, along with the automation rules you have set for the channel. Some users prefer to publish their channel after they complete the automation flow. If you are one of them, please turn off the toggle for now. You can always turn it back on.

Connect More Messenger Accounts

  1. Go to Integration from the left navigation bar and select Messenger under Available Integrations.

  2. A connection window will appear from the right. Click on Next.

  3. Click on Connect with Facebook. You will be redirected to the Facebook login page.

  4. You will get a message that you've previously linked MyAlice to Facebook. Instead of continuing with your current profile settings, click on Edit Settings.

  5. Now select the additional pages you'd like to connect with MyAlice.

The rest of the flow is the same as the default flow given above.

Edit Facebook Messenger Settings

From the Integration menu, select the Integrated tab. Here, you can view and manage your already connected channels.

Click on the triple dot (...) icon on each channel card to edit channel settings, disconnect or delete your channel.

From the edit menu, you can edit the channel name, connect an NLP app to your channel and add upto three persistent menus.

1. Connect NLP to Messenger

Please refer to the following page to connect your NLP and train your chatbots to process, analyze and understand large amounts of natural language data.

2. Add Persistent Menus

You can place a maximum of three static buttons under your chat window in Messenger so that your customers can perform common actions easily. These are called Persistent Menus.

Examples of Persistent Menus Across Industries

  • Home

  • Back

  • Website

  • Help Centre

  • Talk to Support

How to Add Persistent Menus

  1. Go to the Integrated menu under the Integration tab.

  2. Select the Messenger channel you'd like to add the persistent menus and click on the triple dot (...) icon.

  3. Choose Edit and a channel settings window will appear.

  4. Scroll to the bottom and you will find the persistent menu.

  5. Put the title for your menu and select a sequence/URL where you can redirect your users.

For example, our users are redirected to the Welcome Sequence when they press Home. They can also directly Book a Demo or Talk to Support from the Messenger inbox.

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