Release Log Version 1.25.04

Inbox Improvement: Enhanced Copilot History Fetching for Selected Projects

An update to the Inbox feature that improves the functionality of Copilot, which is only done for the Robi team for now, MyAlice’s AI-powered assistant, has been made to generate automated responses to customer queries. Copilot is a powerful tool that helps you save time and improve response accuracy by generating contextually relevant replies. Previously, Copilot had a limitation where it could not fetch response history specifically for selected projects. Users were unable to see any data because the summary section was completely missing, making it more of a bug This meant users had to navigate through unrelated data, making it harder to find relevant information. This issue has been resolved and now Copilot can fetch and display response history exclusively for the selected project. With this fix, you can now focus on the specific project you’re working on, reducing clutter and improving productivity.

Enhanced Ticket Queue Dropdown: Increased Capacity

An upgrade to the Ticket Queue Dropdown in the Inbox has been made. Previously, the drop down could only display up to 10,000 tickets, which often caused challenges for users managing large volumes. Now, the capacity has been significantly increased to 10 lakh (1 million) tickets, ensuring better scalability for high-demand environments.

Copilot Update: Summary Generation Issue Resolved for Robi Testing Team

The issue with Copilot’s summary generation for the Robi Testing Team has been resolved. Previously, Copilot faced challenges in generating accurate summaries for tickets, making it difficult for users to quickly identify the core issue and respond effectively. Now, Copilot can produce clear and concise summaries, helping users better understand the context of customer queries and streamline their workflow.

Integration Fix

Resolved Office 365 Graph Integration Issues

Previously, when emails were received from Office 365, certain details about the sender were not displayed correctly. This resulted in a blank screen in the chat inbox, and the sender’s name appeared as “Anonymous” instead of their actual name.

These issues have now been fixed, ensuring that all sender information is displayed accurately and the chat inbox functions seamlessly. This improvement enhances the integration between MyAlice and Office 365, providing a smoother and more reliable experience for users managing email-based customer interactions.

Office 365: Improved Authentication Process

Previously, integrating an Office 365 account required multiple steps to authenticate, which could be time-consuming and cumbersome.

Now, the authentication process has been improved. When integrating Office 365, the account is authenticated directly through Microsoft and then redirected to MyAlice. This streamlined approach eliminates unnecessary steps, making the integration process faster, more efficient, and user-friendly. This ensures a smoother setup experience, allowing you to focus on managing your customer interactions without delays.

Enhanced Email Signature Feature: Now with Attachments and Formatting Tools

We’re thrilled to introduce an upgrade to the Email Signature feature in MyAlice! Previously, users faced limitations when creating email signatures, as attachments couldn’t be included, and formatting options were minimal.

Now, the email signature feature has been revamped to include attachments, allowing you to add images, or other files directly to your signature. Additionally, a variety of formatting tools—such as bold text, alignment options, and more—have been introduced, giving you greater flexibility to design professional and visually appealing signatures.

Automation Update: Enhanced WhatsApp Revenue Metrics with Additional Customer Data

Previously, the customer data provided in the dashboard was limited, making it challenging for the sales team to gain comprehensive insights.

To address this, we’ve expanded the customer data sent to the dashboard. Now, in addition to existing details, the dashboard includes two new data points: Total Sales and Customer Full Name which could be found Report > Whatsapp Metrics> Template Analytics > Template Activity report. This enhancement provides a more complete picture of customer interactions and sales performance, enabling the sales team to make better-informed decisions and improve their strategies.

Introducing Raven (Beta Release): MyAlice’s AI Agent

Raven is an advanced, GPT-powered AI model that goes beyond traditional chatbots by generating dynamic responses based on its training. While Raven is a standalone product, it can integrate some MyAlice attributes for functionality.

Raven have three phases: Custom Agent, Co-pilot and Reporting.

In this beta phase, the Custom Agent feature is now available for testing. With Custom Agent, you can create and train your own AI model by giving it a name, defining its purpose, and providing training materials such as website links, APIs, or documents. For example, you can train Raven to answer questions about a specific website by simply providing the link. This feature empowers you to build highly customized AI agents tailored to your business needs.