Add Blocks to Your Chatbot

Learn about each block in your builder and how to use them.

What is a Block?
Think of blocks as the bricks to build an automation sequence. You can add and arrange these blocks one after another to—
Create complex automation sequences. 
Predetermine how a chatbot is going to react.
Trigger specific messages as per customer queries and intent.
Different Block Categories
We can divide the blocks into three categories based on their functionalities and major use cases.
Add and Send Content
Collect User Information
Action
1.Delay 
2.Text 
3.Image/ GIF 
4.Video 
5.Audio 
6.Buttons 
7.Quick Reply 
8.Gallery
1.User Input
2.Phone
3.Email
4.Story
5.CSAT
6.Datalab Entry
1.Redirect
2.Set Attribute
3.Subscribe
4.Unsubscribe
5.Send Email
6.Ticket
7.Live Chat
Become a Master Chatbot Builder 🧱
Each block is unique and has multidimensional use cases. When arranged properly, they can create beautiful and complex automation sequences. Learn about each category in detail and how to use them like a pro 👇
Add and Send Content Blocks
Collect User Information Blocks
Action Blocks
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Connect Intents to Sequences

Block Compatibility

Last modified 2yr ago