🤟Create your Team

Everything you need to organize your team better on MyAlice.

Only a Supervisor or an Admin can access Team Management Settings.

What is a Team?

Say, you are John Doe. As soon as you sign up, you will have a default team on MyAlice, called John Doe’s Team. You can later reset your team name as your brand name from Settings > Team Information.

Our users have different names for the default team.

• Parent account

• Workspace

• Dashboard

• Brand space

Video Tutorial

Managing Teams in MyAlice

When you sign up for MyAlice, a default team named John Doe’s Team will be created for you.

You can later update the team name to match your brand name by navigating to Settings > Team Management> Team Information.

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How to Create a New Team

1. Click on Create New Team.

1. Fill out the required details:

Team Name: Enter the name you want for your team.

Country: Select the country where your business operates.

Time Zone: Choose your time zone from the dropdown menu.

Business URL: (Optional) Enter your website or social media link.

Business Type: Select your business type from the dropdown menu.

1. Choose your preferred chat channel.

1. Click Create New Team to finalize the setup.

Your newly created team will now be accessible from the top-left corner of the dashboard.

How to Invite Team Members

1. At the bottom-left corner of your dashboard, click the Settings icon.

1. Select the User Management tab from the left panel.

1. Click Add New Member in the top-right corner.

1. Provide the following details:

Email Address: Enter the email of the member you want to invite.

Role: Assign a role to the team member.

Access of different roles is different and a summary of each role's accessibility is given below:

Access | Role	Supervisor	Admin	Developer	Marketeer	Agent
Automation	✔️	✔️	✔️	✔️	❌
Inbox	✔️	✔️	❌	❌	✔️
Reports	✔️	✔️	👀	👀	❌
Customers	✔️	✔️	👀	👀	❌
Datalab	✔️	✔️	✔️	👀	❌
Settings	👀	✔️	❌	❌	❌
Integration	👀	✔️	👀	👀	👀
API	✔️	✔️	✔️	👀	❌

✔️ = View and edit | 👀 = View only | ❌ = No Access

1. Click Invite Now.

The invited member will receive an email invitation.

Once they accept it, their role and status will appear on the User Management page. You can update their role later if needed.

You can update their role later if needed.

Manage User Roles

How many Channels can a Team Have?

Channel	Number of connections	Additional Remark
Website domains	Unlimited	You can insert our live chat script on unlimited domains on any form of website, including custom websites, WordPress, php, etc.
Mobile chat plugin	Unlimited	You can insert our live chat script on unlimited domains on any mobile app.
Facebook	Unlimited	-
Messenger	Unlimited	-
Instagram	Unlimited	Our Instagram Comment is still pending approval from Facebook. We hope to go live with this integration by X January 2022.
Telegram	Unlimited	-
Line	Unlimited	-
Viber	Unlimited	You must have a Viber Business Account(s) to get started.
WhatsApp	Unlimited*	You must have a WhatsApp Official Business Account(s) to get started. Please refer to the WhatsApp pricing page for more details.
WooCommerce or Shopify	One store per team*	For now, you can only connect one WooCommerce or Shopify store per team. Therefore, to connect multiple stores, you need to buy multiple codes. However, we have included multi-store connection in our pipeline. Please check the updated roadmap for multi-store connection to learn more.
NLP	Unlimited	We only support wit.ai for now. Down the line, we have plans to integrate with INTNT.ai and release our own NLP app: Brain from Alice. Please check the updated roadmap to learn more.