> For the complete documentation index, see [llms.txt](https://docs.myalice.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.myalice.ai/inbox/manage-tickets/resolve-a-ticket.md).

# Resolve a Ticket

## When to Resolve A Ticket

You should resolve a ticket only when the customer has confirmed that he/she does not have any more queries.

## Resolve a Ticket Automatically

It's always a good idea to create sequences that can resolve tickets automatically so that your agents can save precious time. Here's an example.

![](/files/-Mhs2ojwjAjy1hQZZhgy)

## Resolve a Ticket Manually

1\. Select a pending ticket in your inbox.

![](/files/-Mhs2yp_fW9yvQt9OhMt)

2\. Click on the **Resolve** button and that's it. Your ticket is resolved.

![](/files/-Mhs3BM-BI8Q9M1HhMeS)


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