Connect Instagram DM

To connect your Instagram DM to MyAlice, follow these steps to ensure a smooth integration. This process allows you to manage your Instagram DM conversations directly within MyAlice, making it easier to respond to customers.

1. After logging into your MyAlice account, navigate to the Integrations section from the dashboard on the left-hand side.

1. Click on Available Integrations to view the list of platforms you can connect to.

1. From the list, select Instagram Chat and then click Next to proceed.

1. You will be prompted to connect your Instagram account either through your Facebook Business Account or your Personal Facebook Account. Choose the option that aligns with how your business is set up on Facebook.

1. Once selected, click Reconnect to grant MyAlice the necessary permissions to access your Messenger account.

1. Select the pages for which you’d like to connect the DM’s to the myalice and then click on Next.

1. Give your channel a title that myalice will use to differentiate later and click on Finish.

You will find your channel connected under Integration.