# Connect INTNT

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You need to be an Admin on MyAlice to access **Integrations**.
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## Use Cases of [INTNT.ai](https://intnt.ai) NLP

INTNT is a pre-built NLP app from INTNT.ai. The company trains chatbots and voice bots to help companies deliver 24/7 customer support. Integrating INTNT with MyAlice will allow you to:

* Instantly connect NLP to your chatbots without [creating a wit.ai app](/chatbot-automation/create-rules-to-trigger-a-sequence/user-intent-by-nlp-wise-automation/connect-wit-nlp.md) from scratch.
* Help your bots understand common human intents and keywords in English.
* Create advanced user journeys and automate repetitive queries.

{% hint style="info" %}
For the time being, both MyAlice NLU and INTNT are English-language NLP apps. Interested in an NLP app in your native language? Feel free to [contact us](https://myalice.ai/support/).
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## Connect INTNT NLP to MyAlice

### Step 1: Create a Channel

![](/files/PBgIl9BZyYl2TJ7M5xoQ)

1. Go to **Integration** from the left navigation bar.
2. Under **Available Integrations > NLP**, select **INTNT**.
3. A connection window will appear from the right. Click on **Next**.
4. Set a title for your NLP connection.
5. Set a confidence level for your app and click **Finish**.

### Step 2: Connect INTNT to a Channel <a href="#step-3-connect-wit.ai-to-a-channel" id="step-3-connect-wit.ai-to-a-channel"></a>

From **Integration** on the left navigation bar, select **Integrated**. Choose the channel with which you want to connect the NLP app. Click on the triple-dot icon **(...)** on the selected channel and select **Edit**.​

![](https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MgzCdF2XNgHNO9_KQDe%2Fuploads%2FLRF7iV25yPOxKZq9RmEa%2FScreenshot%202022-02-01%20at%207.01.35%20PM.png?alt=media\&token=7d74f190-8869-47f9-bc9b-859bcb9e9cd8)

A pop-up window will appear from the right. From the drop-down menu under **Select NLP App**, select your INTNT NLP app.​

![](/files/qd68EBwzhnLrDTnlfLKI)

## FAQs and Troubleshooting <a href="#faqs-and-troubleshooting" id="faqs-and-troubleshooting"></a>

<details>

<summary>What is a Confidence Level?​</summary>

The Confidence Level indicates how certain the NLP app is that the correct intent has been assigned.

If you are confident that your NLP app is trained adequately, you can set a higher score (>0.5) for it. In that case, the bot will try to understand intents outside its training. However, if you do not want your bot to interpret more than what it has learned and act strictly on how it's trained, you can set a lower confidence score (<0.5).

</details>

<details>

<summary>My NLP app is taking some time to function properly on MyAlice.</summary>

Due to API limitations, an NLP app might take more than 30 minutes to function properly. However, if your app is still inactive after an hour, feel free to [contact us](https://myalice.ai/support/).

</details>


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