Deploy your AI Agent

Deploy your AI Agent

You’re satisfied with how your agent is responding. Now it’s time to put it into action. Make sure you have connected your social and messaging channels from the Integrations section of the dashboard.

To deploy your Raven agent on a channel, go to the Chatbot section of the dashboard. From the top left dropdown, select your desired channel.

Similar to how you might be assigning to your human agents, the Raven agents have to be assigned accordingly. If you haven’t built any chatbots already, you should just update the Ticket Block in the Default Sequence. Select the Agent/Group dropdown and select your desired Raven agent from the list.

And there you have it! Any message that your customers ask will now be handled by the Raven agent.

Alternatively, if you have built any chatbot and you want to pass on to your Raven agent against specific actions/inputs from the customer, you can create a sequence, add a ticket block and assign the Raven agent there.