Shipping Automation

Automating shipping notifications not only saves time but also improves customer satisfaction by providing real-time updates. Customers appreciate being informed about the status of their orders, and including a tracking link adds convenience, reducing the need for them to contact support for updates. This proactive approach builds trust and enhances the overall shopping experience.

Step-by-Step Guide

1. Start by logging into your MyAlice account and navigating to the Create Automation section.

1. Click on Select Trigger to define the event that will initiate the automation.

1. For this workflow, choose Order Fulfilled as the trigger and save it. This ensures the automation starts whenever an order is marked as shipped. Click on Save Trigger to save the set trigger.

1. Once the trigger is set, click on Action to define what happens next.

Under the WhatsApp section, select Send WhatsApp Template. This allows you to send a pre-designed message to customers, informing them that their order is on the way.

1. Next, choose the appropriate WhatsApp Channel from the dropdown menu. Then, select the template you want to use for this notification.

For this example, we’ll use the order_shipped_with_tracking template, which includes a tracking link for customers to monitor their shipment.

The Template Preview will show how the message will appear to customers. To personalize the message, assign dynamic variables such as the customer’s name, order ID, or tracking link using the Select Variables dropdown. Additionally, set a Fallback Value for each variable, which will be used if the selected variable is unavailable. Once everything is configured, click on Save Action to finalize the setup.

When an order is marked as fulfilled (shipped), the automation will trigger, and the system will send a WhatsApp message to the customer using the selected template. The message will include details such as the tracking link, allowing customers to easily monitor their shipment.