# Shipping Automation

Automating shipping notifications not only saves time but also improves customer satisfaction by providing real-time updates. Customers appreciate being informed about the status of their orders, and including a tracking link adds convenience, reducing the need for them to contact support for updates. This proactive approach builds trust and enhances the overall shopping experience.

#### **Step-by-Step Guide** <a href="#pa3s033s8fi8" id="pa3s033s8fi8"></a>

1. Start by logging into your MyAlice account and navigating to the **Create Automation** section.

<figure><img src="https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MgzCdF2XNgHNO9_KQDe%2Fuploads%2FGpBPftt7Fv6hEIQ8vBTq%2Fimage.png?alt=media&#x26;token=4db01770-68cf-41f2-a913-84cfa08b186b" alt=""><figcaption></figcaption></figure>

2. Click on **Select Trigger** to define the event that will initiate the automation.

<figure><img src="https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MgzCdF2XNgHNO9_KQDe%2Fuploads%2FvhW8dfXXPLnOKRTgN1jS%2Fimage.png?alt=media&#x26;token=7e12da67-3b97-4538-bab9-2985bb3a7f9c" alt=""><figcaption></figcaption></figure>

3. For this workflow, choose **Order Fulfilled** as the trigger and save it. This ensures the automation starts whenever an order is marked as shipped. Click on **Save Trigger** to save the set trigger.

<figure><img src="https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MgzCdF2XNgHNO9_KQDe%2Fuploads%2Ff5Jzcju0BXM9Syuz4JGO%2Fimage.png?alt=media&#x26;token=1aa5ba2a-4d8a-49fa-84cf-6faf7541019e" alt=""><figcaption></figcaption></figure>

4. Once the trigger is set, click on **Action** to define what happens next.

<figure><img src="https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MgzCdF2XNgHNO9_KQDe%2Fuploads%2FE2gitxvrVJ9zmzyht6Ab%2Fimage.png?alt=media&#x26;token=8f418b8e-518f-4c0f-925b-50d3e4cf4411" alt=""><figcaption></figcaption></figure>

Under the **WhatsApp** section, select **Send WhatsApp Template**. This allows you to send a pre-designed message to customers, informing them that their order is on the way.

<figure><img src="https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MgzCdF2XNgHNO9_KQDe%2Fuploads%2FhW6jExgyr6s1CgalMfu3%2Fimage.png?alt=media&#x26;token=dc488c0a-6098-4261-b609-a0190646d348" alt=""><figcaption></figcaption></figure>

5. Next, choose the appropriate **WhatsApp Channel** from the dropdown menu. Then, select the template you want to use for this notification.

<figure><img src="https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MgzCdF2XNgHNO9_KQDe%2Fuploads%2FVXwCGeuTkF5vQTOqQJPF%2Fimage.png?alt=media&#x26;token=0b75a839-fc09-4bb0-a2d8-3d5e89c1ae8c" alt=""><figcaption></figcaption></figure>

For this example, we’ll use the **order\_shipped\_with\_tracking** template, which includes a tracking link for customers to monitor their shipment.

<figure><img src="https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MgzCdF2XNgHNO9_KQDe%2Fuploads%2FudrqvSMBmVenR7ZKoYIl%2Fimage.png?alt=media&#x26;token=317a1af9-5567-4652-a355-2217189b24d2" alt=""><figcaption></figcaption></figure>

The **Template Preview** will show how the message will appear to customers. To personalize the message, assign dynamic variables such as the customer’s name, order ID, or tracking link using the **Select Variables** dropdown. Additionally, set a **Fallback Value** for each variable, which will be used if the selected variable is unavailable. Once everything is configured, click on **Save Action** to finalize the setup.

![](https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MgzCdF2XNgHNO9_KQDe%2Fuploads%2FN9IW0QNENmgdlhhlhGxe%2F7.png?alt=media)

When an order is marked as fulfilled (shipped), the automation will trigger, and the system will send a WhatsApp message to the customer using the selected template. The message will include details such as the tracking link, allowing customers to easily monitor their shipment.


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