# Shipping Automation

Automating shipping notifications not only saves time but also improves customer satisfaction by providing real-time updates. Customers appreciate being informed about the status of their orders, and including a tracking link adds convenience, reducing the need for them to contact support for updates. This proactive approach builds trust and enhances the overall shopping experience.

#### **Step-by-Step Guide** <a href="#pa3s033s8fi8" id="pa3s033s8fi8"></a>

1. Start by logging into your MyAlice account and navigating to the **Create Automation** section.

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2. Click on **Select Trigger** to define the event that will initiate the automation.

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3. For this workflow, choose **Order Fulfilled** as the trigger and save it. This ensures the automation starts whenever an order is marked as shipped. Click on **Save Trigger** to save the set trigger.

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4. Once the trigger is set, click on **Action** to define what happens next.

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Under the **WhatsApp** section, select **Send WhatsApp Template**. This allows you to send a pre-designed message to customers, informing them that their order is on the way.

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5. Next, choose the appropriate **WhatsApp Channel** from the dropdown menu. Then, select the template you want to use for this notification.

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For this example, we’ll use the **order\_shipped\_with\_tracking** template, which includes a tracking link for customers to monitor their shipment.

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The **Template Preview** will show how the message will appear to customers. To personalize the message, assign dynamic variables such as the customer’s name, order ID, or tracking link using the **Select Variables** dropdown. Additionally, set a **Fallback Value** for each variable, which will be used if the selected variable is unavailable. Once everything is configured, click on **Save Action** to finalize the setup.

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When an order is marked as fulfilled (shipped), the automation will trigger, and the system will send a WhatsApp message to the customer using the selected template. The message will include details such as the tracking link, allowing customers to easily monitor their shipment.