# Release Notes: 2025 Sprint 21 Period: October 6 β€” October 19, 2025 ### 🐞 Bug Fixes * **Broadcast | Individual Customer Broadcast Error** – Fixed a bug where a single corrupted CSV entry caused the entire broadcast process to fail, ensuring broadcasts proceed even if one record is invalid. * **Datalab | Automation Count** – Fixed a bug where the automation count displayed incorrectly when filters were applied in Datalab. * **Inbox | Wrong Redirection** – Fixed an issue where ticket redirection sometimes pointed to incorrect pages when navigating from notifications. * **Agent Auto Disable Issue** – Fixed a bug where agents were automatically disabled due to synchronization errors, preventing tickets from being assigned. * **Email Channel | Duplicate Message** – Fixed a bug where sending an email template caused duplicate messages to appear in the inbox. * **Raven | File Upload Error** – Fixed an issue where uploading large files in Raven sometimes failed due to timeout limits. * **Automation | Rule Execution** – Fixed a bug where some automation rules did not trigger consistently under certain conditions. * **WhatsApp Flow | Datalab Crash** – Fixed a bug where Datalab crashed when opening flows with incomplete configuration data. * **Ticket Reassignment** – Fixed a bug where reassigning tickets between agents occasionally resulted in duplicate ownership records. * **Template Analytics | Count Mismatch** – Fixed a bug where template usage count in analytics did not match the actual sent count. * **Broadcast | Missing Delivery Report** – Fixed a bug where broadcast delivery reports failed to generate for large audience files. * **Livechat | Typing Indicator Delay** – Fixed a bug where typing indicators were delayed or not shown in Livechat under certain network conditions. * **Raven | Resource Duplication** – Fixed a bug where duplicate resources were created during Raven’s URL embedding process. * **Broadcast | Test Message Failure** – Fixed a bug where sending test messages in Broadcast failed when attributes were embedded in URLs. ### ✨ Improvements & New Features * **Broadcast | CSV Validation for All Columns** – Enhanced CSV validation to detect invalid phone numbers, missing variables, and duplicate entries before broadcast initiation. * **Broadcast | Phone Number Search in Reports** – Added backend and UI support to search broadcast reports by customer phone number. * **WhatsApp Flow | Datalab Maximum Name Field Length** – Implemented a field limit to prevent data entry errors in the WhatsApp Flow Datalab module. * **Livechat | Google Tag Linking** – Added support to link Google Tags with MyAlice for event tracking and analytics. * **Raven | URL Resource Optimization** – Improved Raven’s URL resource handling with better caching and error recovery. * **Raven | Batch Embedding** – Introduced batch processing for Raven URL embeddings to speed up resource indexing. * Livechat | Added support for dynamic content in the Livechat script, allowing real-time customization of messages and components based on user context or behavior.\ :point\_right: *Read user documentation* [*here*](/connect-social-channels/connect-web-app/connect-live-chat.md) *to connect your website for a Chat plugin.* * **AI Agent | Version Control** – Added version differentiation for AI Agents, enabling better management between new and legacy versions. * **Billing | UI Enhancements** – Improved the Billing and Planning interface with cleaner navigation and a new Credits tab. * **Tag Management | Redesign** – Revamped the Tag Management module with an updated UI, better pagination, and bulk edit/delete options. * **Template Usage | Export CSV** – Added direct CSV export functionality for WhatsApp Template Usage reports. * **Datalab | Analytics Export** – Enhanced export functionality for Datalab dashboards to support additional formats and improved performance. * **Credits Management | Detailed History** – Added a new table to record detailed transaction history for system credits. * **UI Consistency | Home Widgets** – Updated Home widgets to hide metrics with zero values for a cleaner look. * **Broadcast | Dynamic Validation Enhancements** – Added better real-time validation to catch missing or mismatched variables during setup. * **Tag Feature | Search and Bulk Management** – Added support for searching, filtering, and bulk tag deletion. * **Email UI | Agent Reply Improvements** – Enhanced email management by allowing agents to remove customer emails and add CC/BCC globally. * **Broadcast | Report Enhancements** – Added better sorting and filters to Broadcast reports for easier tracking. * **Raven | UI & Batch Improvements** – Enhanced Raven’s UI responsiveness and embedded URL processing speed. * **Home | Widget Label Updates** – Updated widget labels and metrics for more descriptive insights. * **Raven | Test Chat Improvements** – Improved test chat flow with clearer error messaging and retry options. * **Automation | Timeout Handling** – Added fail-safe for long-running automation processes with proper timeout alerts. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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