# Release Notes: 2025 Sprint 21

Period: October 6 — October 19, 2025

### 🐞 Bug Fixes

* **Broadcast | Individual Customer Broadcast Error** – Fixed a bug where a single corrupted CSV entry caused the entire broadcast process to fail, ensuring broadcasts proceed even if one record is invalid.
* **Datalab | Automation Count** – Fixed a bug where the automation count displayed incorrectly when filters were applied in Datalab.
* **Inbox | Wrong Redirection** – Fixed an issue where ticket redirection sometimes pointed to incorrect pages when navigating from notifications.
* **Agent Auto Disable Issue** – Fixed a bug where agents were automatically disabled due to synchronization errors, preventing tickets from being assigned.
* **Email Channel | Duplicate Message** – Fixed a bug where sending an email template caused duplicate messages to appear in the inbox.
* **Raven | File Upload Error** – Fixed an issue where uploading large files in Raven sometimes failed due to timeout limits.
* **Automation | Rule Execution** – Fixed a bug where some automation rules did not trigger consistently under certain conditions.
* **WhatsApp Flow | Datalab Crash** – Fixed a bug where Datalab crashed when opening flows with incomplete configuration data.
* **Ticket Reassignment** – Fixed a bug where reassigning tickets between agents occasionally resulted in duplicate ownership records.
* **Template Analytics | Count Mismatch** – Fixed a bug where template usage count in analytics did not match the actual sent count.
* **Broadcast | Missing Delivery Report** – Fixed a bug where broadcast delivery reports failed to generate for large audience files.
* **Livechat | Typing Indicator Delay** – Fixed a bug where typing indicators were delayed or not shown in Livechat under certain network conditions.
* **Raven | Resource Duplication** – Fixed a bug where duplicate resources were created during Raven’s URL embedding process.
* **Broadcast | Test Message Failure** – Fixed a bug where sending test messages in Broadcast failed when attributes were embedded in URLs.

### ✨ Improvements & New Features

* **Broadcast | CSV Validation for All Columns** – Enhanced CSV validation to detect invalid phone numbers, missing variables, and duplicate entries before broadcast initiation.
* **Broadcast | Phone Number Search in Reports** – Added backend and UI support to search broadcast reports by customer phone number.
* **WhatsApp Flow | Datalab Maximum Name Field Length** – Implemented a field limit to prevent data entry errors in the WhatsApp Flow Datalab module.
* **Livechat | Google Tag Linking** – Added support to link Google Tags with MyAlice for event tracking and analytics.
* **Raven | URL Resource Optimization** – Improved Raven’s URL resource handling with better caching and error recovery.
* **Raven | Batch Embedding** – Introduced batch processing for Raven URL embeddings to speed up resource indexing.
* Livechat | Added support for dynamic content in the Livechat script, allowing real-time customization of messages and components based on user context or behavior.\
  :point\_right: *Read user documentation* [*here*](https://docs.myalice.ai/connect-social-channels/connect-web-app/connect-live-chat) *to connect your website for a Chat plugin.*
* **AI Agent | Version Control** – Added version differentiation for AI Agents, enabling better management between new and legacy versions.
* **Billing | UI Enhancements** – Improved the Billing and Planning interface with cleaner navigation and a new Credits tab.
* **Tag Management | Redesign** – Revamped the Tag Management module with an updated UI, better pagination, and bulk edit/delete options.
* **Template Usage | Export CSV** – Added direct CSV export functionality for WhatsApp Template Usage reports.
* **Datalab | Analytics Export** – Enhanced export functionality for Datalab dashboards to support additional formats and improved performance.
* **Credits Management | Detailed History** – Added a new table to record detailed transaction history for system credits.
* **UI Consistency | Home Widgets** – Updated Home widgets to hide metrics with zero values for a cleaner look.
* **Broadcast | Dynamic Validation Enhancements** – Added better real-time validation to catch missing or mismatched variables during setup.
* **Tag Feature | Search and Bulk Management** – Added support for searching, filtering, and bulk tag deletion.
* **Email UI | Agent Reply Improvements** – Enhanced email management by allowing agents to remove customer emails and add CC/BCC globally.
* **Broadcast | Report Enhancements** – Added better sorting and filters to Broadcast reports for easier tracking.
* **Raven | UI & Batch Improvements** – Enhanced Raven’s UI responsiveness and embedded URL processing speed.
* **Home | Widget Label Updates** – Updated widget labels and metrics for more descriptive insights.
* **Raven | Test Chat Improvements** – Improved test chat flow with clearer error messaging and retry options.
* **Automation | Timeout Handling** – Added fail-safe for long-running automation processes with proper timeout alerts.