Release Notes: 2025 Sprint 21

Period: October 6 — October 19, 2025

🐞 Bug Fixes

• Broadcast | Individual Customer Broadcast Error – Fixed a bug where a single corrupted CSV entry caused the entire broadcast process to fail, ensuring broadcasts proceed even if one record is invalid.

• Datalab | Automation Count – Fixed a bug where the automation count displayed incorrectly when filters were applied in Datalab.

• Inbox | Wrong Redirection – Fixed an issue where ticket redirection sometimes pointed to incorrect pages when navigating from notifications.

• Agent Auto Disable Issue – Fixed a bug where agents were automatically disabled due to synchronization errors, preventing tickets from being assigned.

• Email Channel | Duplicate Message – Fixed a bug where sending an email template caused duplicate messages to appear in the inbox.

• Raven | File Upload Error – Fixed an issue where uploading large files in Raven sometimes failed due to timeout limits.

• Automation | Rule Execution – Fixed a bug where some automation rules did not trigger consistently under certain conditions.

• WhatsApp Flow | Datalab Crash – Fixed a bug where Datalab crashed when opening flows with incomplete configuration data.

• Ticket Reassignment – Fixed a bug where reassigning tickets between agents occasionally resulted in duplicate ownership records.

• Template Analytics | Count Mismatch – Fixed a bug where template usage count in analytics did not match the actual sent count.

• Broadcast | Missing Delivery Report – Fixed a bug where broadcast delivery reports failed to generate for large audience files.

• Livechat | Typing Indicator Delay – Fixed a bug where typing indicators were delayed or not shown in Livechat under certain network conditions.

• Raven | Resource Duplication – Fixed a bug where duplicate resources were created during Raven’s URL embedding process.

• Broadcast | Test Message Failure – Fixed a bug where sending test messages in Broadcast failed when attributes were embedded in URLs.

✨ Improvements & New Features

• Broadcast | CSV Validation for All Columns – Enhanced CSV validation to detect invalid phone numbers, missing variables, and duplicate entries before broadcast initiation.

• Broadcast | Phone Number Search in Reports – Added backend and UI support to search broadcast reports by customer phone number.

• WhatsApp Flow | Datalab Maximum Name Field Length – Implemented a field limit to prevent data entry errors in the WhatsApp Flow Datalab module.

• Livechat | Google Tag Linking – Added support to link Google Tags with MyAlice for event tracking and analytics.

• Raven | URL Resource Optimization – Improved Raven’s URL resource handling with better caching and error recovery.

• Raven | Batch Embedding – Introduced batch processing for Raven URL embeddings to speed up resource indexing.

• Livechat | Added support for dynamic content in the Livechat script, allowing real-time customization of messages and components based on user context or behavior. 👉 Read user documentation here to connect your website for a Chat plugin.

• AI Agent | Version Control – Added version differentiation for AI Agents, enabling better management between new and legacy versions.

• Billing | UI Enhancements – Improved the Billing and Planning interface with cleaner navigation and a new Credits tab.

• Tag Management | Redesign – Revamped the Tag Management module with an updated UI, better pagination, and bulk edit/delete options.

• Template Usage | Export CSV – Added direct CSV export functionality for WhatsApp Template Usage reports.

• Datalab | Analytics Export – Enhanced export functionality for Datalab dashboards to support additional formats and improved performance.

• Credits Management | Detailed History – Added a new table to record detailed transaction history for system credits.

• UI Consistency | Home Widgets – Updated Home widgets to hide metrics with zero values for a cleaner look.

• Broadcast | Dynamic Validation Enhancements – Added better real-time validation to catch missing or mismatched variables during setup.

• Tag Feature | Search and Bulk Management – Added support for searching, filtering, and bulk tag deletion.

• Email UI | Agent Reply Improvements – Enhanced email management by allowing agents to remove customer emails and add CC/BCC globally.

• Broadcast | Report Enhancements – Added better sorting and filters to Broadcast reports for easier tracking.

• Raven | UI & Batch Improvements – Enhanced Raven’s UI responsiveness and embedded URL processing speed.

• Home | Widget Label Updates – Updated widget labels and metrics for more descriptive insights.

• Raven | Test Chat Improvements – Improved test chat flow with clearer error messaging and retry options.

• Automation | Timeout Handling – Added fail-safe for long-running automation processes with proper timeout alerts.