Release Notes: 2025 Sprint 22

Period: October 20 — November 2, 2025

🐞 Bug Fixes

• Automation | Credit Currency and Value – Fixed a bug in the Automation module where credit values were not correctly converted based on currency.

• Billing | Incorrect Plan Display – Fixed an issue where the wrong plan name appeared on the Billing page for specific customers.

• Inbox | Duplicate Conversations – Fixed a bug causing duplicate conversation threads when reassigning tickets.

• Livechat | Agent Typing Indicator Delay – Fixed delayed or missing typing indicators in certain Livechat sessions.

• Broadcast | Schedule Time Mismatch – Fixed an issue where broadcasts were sent at incorrect times due to timezone inconsistencies.

• Broadcast | Missing Status Updates – Fixed an issue where broadcast status updates were delayed in the dashboard.

• Datalab | Export Format Error – Fixed a bug where Datalab exports were missing column headers or incorrect formatting.

• Template Analytics | Count Discrepancy – Fixed a bug where analytics showed mismatched template send and delivery counts.

• Agent Auto-Disable – Fixed a bug where agents were automatically disabled after login refresh.

• Raven | Duplicate Entry in Q&A – Fixed a bug where duplicate questions appeared in the Raven Q&A section.

• Inbox | Attachment Upload Error – Fixed an issue where attachments larger than 10MB failed to upload.

• Email Channel | Signature Rendering Issue – Fixed a bug where email signatures were not displayed properly in outbound replies.

• Broadcast | Failed Job Retry – Fixed an issue where failed broadcast jobs were not automatically retried.

✨ Improvements & New Features

• Chatbot | Recommend-product API Update – Standardized the product recommendation API to ensure consistent behavior across all connected channels.

• Raven | Stop Crawling Enhancement – Added crawl termination control, allowing users to stop crawling operations mid-process.

• Livechat | Dynamic Script Customization – Added support for dynamic content in the Livechat script to enable real-time message customization.

• Billing | Invoice History Enhancements – Enhanced invoice display with detailed breakdowns for each billing cycle.

• Automation | Conditional Execution – Introduced conditional branching within automation rules for more flexible workflow configurations.

• Datalab | Visualization Update – Enhanced chart visuals and introduced interactive filtering for analytical dashboards.

• Automation | Executor Logs – Improved logging visibility for executors to simplify debugging of failed automation tasks.

• Template Analytics | CSV Export – Added direct CSV export functionality for template usage metrics.

• Raven | Enhanced Test Chat – Improved Raven’s test chat to include more contextual error reporting during testing.

• Tag Management | UI Refresh – Redesigned the Tag Management page with better pagination and bulk operations.

• Billing | Credit History Table – Added a new credit history table with transaction-level details for transparency.

• Automation | Timeout Alerts – Implemented timeout alerts for long-running automation processes to notify users proactively.

• Revenue Dashboard | UI Improvements – Refined the Revenue Metrics dashboard layout for better visualization and export options.

• WhatsApp Flow | Field Length Limit – Implemented field length restrictions to prevent invalid data entry in Datalab.

• Broadcast | Enhanced Validation – Strengthened real-time validation for broadcast template variables to prevent runtime failures.

• Automation | Debug Console – Added a new debug console for viewing real-time executor output in automation workflows.

• Template Usage | One-click Export – Introduced a one-click export button for WhatsApp Template Usage reports.

• Billing | Search and Filter Enhancements – Enhanced billing module with advanced search and date filters.

• Broadcast | Report Sorting Options – Added new sorting and filtering capabilities in broadcast reports.

• Raven | Error Message Improvements – Added detailed error context for Raven API failures to aid in troubleshooting.

• Automation | Credit Check Improvements – Strengthened pre-check logic for automation tasks to verify available credits before execution.

• Broadcast | Retry Strategy – Enhanced retry mechanism for partially failed broadcast sends.

• Inbox | UI Consistency Fixes – Improved alignment and consistency across ticket views and action buttons.

• Billing | Performance Optimization – Reduced API latency for billing endpoints, improving page load speed.

• Email | CC/BCC Customization – Enabled dynamic addition and removal of CC/BCC recipients for email replies.

• Broadcast | Enhanced Logging – Added comprehensive audit logs for broadcast creation, scheduling, and delivery.