# Release Notes: 2025 Sprint 23

Period: November 3 — November 16, 2025

### 🐞 Bug Fixes

* **Reports | Revenue Metrics** – Fixed a bug where the Revenue Metrics *Top Source* and *Top Medium* charts did not load data correctly for some date ranges.
* **Settings | Away Status** – Fixed a bug where agents with “service status” enabled were automatically set to away even when actively logged in.
* **Settings | Agent Away Status** – Fixed a bug where users with “Service Status” enabled were not correctly marked online after switching from away mode.
* **Automation | Condition Rule Execution** – Fixed an issue where condition-based automation rules were not executing as intended under certain configurations.
* **Raven | Resource Parsing** – Fixed a bug where Raven’s resource parser failed to extract content properly from certain structured pages.
* **Inbox | Ticket Redirection** – Fixed an issue where tickets redirected between agents occasionally resulted in duplicate thread entries.
* **Broadcast | Customer Attribute Sync** – Fixed a bug where customer attributes were not updating correctly after broadcast completion.
* **Billing | Incorrect Credit Display** – Fixed an issue where remaining credits were displayed incorrectly after billing adjustments.
* **Livechat | Typing Indicator** – Fixed a bug where typing indicators in Livechat did not show consistently across all browsers.
* **Automation | Timeout Handling** – Fixed an issue where long-running automation tasks failed to report timeouts properly.
* **Raven | Test Chat Failure** – Fixed a bug where Raven’s test chat occasionally failed to load agent responses after multiple rapid queries.

### ✨ Improvements & New Features

* **Raven | Training Interface Update** – Updated the training interface by disabling the top two sections during URL and Q\&A analysis to improve usability and reduce accidental edits.
* **Livechat | Dynamic Script Enhancement** – Enhanced dynamic Livechat script capabilities to support conditional content rendering based on customer attributes.
* **Billing | Usage Insights** – Added new usage metrics and visual summaries in Billing for clearer plan utilization tracking.
* **Raven | Knowledge Base Optimization** – Improved resource indexing to handle multi-language documents more efficiently.
* **Template Analytics | CSV Export Improvements** – Improved CSV export for WhatsApp Template Analytics to include more columns and cleaner formatting.
* **Automation | Rule Testing Mode** – Introduced a dry-run testing mode allowing admins to validate automation logic before activation.
* **Tag Management | Bulk Update** – Added the ability to bulk update and delete tags across multiple modules simultaneously.
* **Revenue Dashboard | Filters** – Enhanced the Revenue Metrics dashboard with additional filters for channel, source, and campaign grouping.
* **Raven | Crawler Efficiency** – Optimized Raven’s crawler to detect duplicate links and skip redundant processing, improving training speed.
* **Inbox | Attachment Preview** – Added inline file previews for supported document types directly within Inbox.
* **Automation | Credit Precheck** – Implemented automated credit availability checks before triggering high-cost workflows.
* **Email | CC/BCC Enhancements** – Enabled dynamic CC/BCC management for team replies from shared inboxes.
* **Billing | Search and Sort Improvements** – Added search and sorting capabilities in Billing → Credit History for easier navigation.


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