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Release Notes: 2025 Sprint 17

Period: August 10 – August 24, 2025

🐞 Bug Fixes

  • Template History Cost – Fixed a bug where the cost of Template history was showing incorrectly.

  • Customer Notification – Fixed a bug where the customer did not receive notifications after sending messages in some cases.

  • Templates with Named Variables – Fixed a bug where templates with named variables were not functioning properly.

  • Gmail Integration – Fixed several bugs causing issues with Gmail platform functionality.

  • Old Chats Reappearing – Fixed a bug where old chats randomly reappeared in the inbox.

  • Agent Auto Assignment – Fixed a bug where agent auto-assignment was not triggered as expected.

  • Incorrect Estimated Cost – Fixed a bug where the estimated cost in broadcasts displayed incorrectly.

✨ Improvements & New Features

  • Inbox Timestamps – Added full timestamp visibility in Inbox; hovering (web) or tapping (mobile) on relative labels now shows the exact date and time in Day, DD Month YYYY, HH:MM:SS AM/PM format.

  • Broadcast Analytics – Enhanced broadcast reports with more accurate data presentation.

  • Billing System Enhancements – Improved billing workflows with better UI/UX for managing credits and subscriptions.

  • AI Agent Actions – Extended AI agent support for closing tickets automatically.

  • Bot Queue Improvements – Updated bot queue management for better performance and error handling.

  • WhatsApp MM Lite Enhancements – Advanced onboarding and eligibility checks for WhatsApp MM Lite integration.

  • Email Integration – Enhanced email functionality in MyAlice mobile app for Gmail, Office365 with smoother sync and reply capabilities.

  • YouTube Conversation Controls – Expanded edit/delete permissions for admin and agents while keeping customer messages protected.

  • Visual Indicators – Added red/blue dot indicators in the left bar to track customer message response status.

  • Template Analytics – Added new columns and improved tracking for better reporting.

  • UI/UX Improvements – General UI polish across Inbox, Broadcast, and Automation for clarity and usability.

  • System Reliability – Performance optimizations to improve stability and reduce latency across core modules.

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