# Release Notes: 2025 Sprint 17

Period: August 10 – August 24, 2025

### 🐞 Bug Fixes

* **Template History Cost** – Fixed a bug where the cost of Template history was showing incorrectly.
* **Customer Notification** – Fixed a bug where the customer did not receive notifications after sending messages in some cases.
* **Templates with Named Variables** – Fixed a bug where templates with named variables were not functioning properly.
* **Gmail Integration** – Fixed several bugs causing issues with Gmail platform functionality.
* **Old Chats Reappearing** – Fixed a bug where old chats randomly reappeared in the inbox.
* **Agent Auto Assignment** – Fixed a bug where agent auto-assignment was not triggered as expected.
* **Incorrect Estimated Cost** – Fixed a bug where the estimated cost in broadcasts displayed incorrectly.

### ✨ Improvements & New Features

* **Inbox Timestamps** – Added full timestamp visibility in Inbox; hovering (web) or tapping (mobile) on relative labels now shows the exact date and time in *Day, DD Month YYYY, HH:MM:SS AM/PM* format.
* **Broadcast Analytics** – Enhanced broadcast reports with more accurate data presentation.
* **Billing System Enhancements** – Improved billing workflows with better UI/UX for managing credits and subscriptions.
* **AI Agent Actions** – Extended AI agent support for closing tickets automatically.
* **Bot Queue Improvements** – Updated bot queue management for better performance and error handling.
* **WhatsApp MM Lite Enhancements** – Advanced onboarding and eligibility checks for WhatsApp MM Lite integration.
* **Email Integration** – Enhanced email functionality in MyAlice mobile app for Gmail, Office365 with smoother sync and reply capabilities.
* **YouTube Conversation Controls** – Expanded edit/delete permissions for admin and agents while keeping customer messages protected.
* **Visual Indicators** – Added red/blue dot indicators in the left bar to track customer message response status.
* **Template Analytics** – Added new columns and improved tracking for better reporting.
* **UI/UX Improvements** – General UI polish across Inbox, Broadcast, and Automation for clarity and usability.
* **System Reliability** – Performance optimizations to improve stability and reduce latency across core modules.


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