Release Notes: 2025 Sprint 17

Period: August 10 – August 24, 2025

🐞 Bug Fixes

• Template History Cost – Fixed a bug where the cost of Template history was showing incorrectly.

• Customer Notification – Fixed a bug where the customer did not receive notifications after sending messages in some cases.

• Templates with Named Variables – Fixed a bug where templates with named variables were not functioning properly.

• Gmail Integration – Fixed several bugs causing issues with Gmail platform functionality.

• Old Chats Reappearing – Fixed a bug where old chats randomly reappeared in the inbox.

• Agent Auto Assignment – Fixed a bug where agent auto-assignment was not triggered as expected.

• Incorrect Estimated Cost – Fixed a bug where the estimated cost in broadcasts displayed incorrectly.

✨ Improvements & New Features

• Inbox Timestamps – Added full timestamp visibility in Inbox; hovering (web) or tapping (mobile) on relative labels now shows the exact date and time in Day, DD Month YYYY, HH:MM:SS AM/PM format.

• Broadcast Analytics – Enhanced broadcast reports with more accurate data presentation.

• Billing System Enhancements – Improved billing workflows with better UI/UX for managing credits and subscriptions.

• AI Agent Actions – Extended AI agent support for closing tickets automatically.

• Bot Queue Improvements – Updated bot queue management for better performance and error handling.

• WhatsApp MM Lite Enhancements – Advanced onboarding and eligibility checks for WhatsApp MM Lite integration.

• Email Integration – Enhanced email functionality in MyAlice mobile app for Gmail, Office365 with smoother sync and reply capabilities.

• YouTube Conversation Controls – Expanded edit/delete permissions for admin and agents while keeping customer messages protected.

• Visual Indicators – Added red/blue dot indicators in the left bar to track customer message response status.

• Template Analytics – Added new columns and improved tracking for better reporting.

• UI/UX Improvements – General UI polish across Inbox, Broadcast, and Automation for clarity and usability.

• System Reliability – Performance optimizations to improve stability and reduce latency across core modules.