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Raven Community AI Agents

Raven now supports a new type of AI Agent called Community AI Agents, designed to manage and automate actions for public interactions such as comments on social media posts.

Community AI Agents complement the existing DM AI Agents, which focus on direct messages.

What Community AI Agents Do

Community AI Agents can:

  • Reply to comments on posts

  • Perform moderation actions (hide or delete comments)

  • Send private replies

  • Assign or close support tickets

Currently supported:

  • Facebook comments

  • Instagram comments

Coming soon:

  • YouTube comments

  • App Store reviews

  • Play Store reviews

How to Create a Community AI Agent

  1. Navigate to Raven

  2. Click + Create AI Agent

  3. Choose Community Agent in the modal

  4. Provide an agent name and a brief description

  5. Click Save & Continue

    • Use Save as draft if you want to complete it later

Training Your Community AI Agent

Under Resources, you can provide the data your agent will use to generate accurate responses:

1. URLs

  • Crawl website links and extract content to train the agent.

2. Docs

  • Upload files or documents that contain relevant product or business information.

3. Q&A

  • Add FAQs or your own question–answer scenarios to guide the agent’s response patterns.

Configuring Actions

Click + Add Actions to open the actions sidebar. The following actions are available for Community Agents:

General Actions

  1. API Call — connect to external systems or webhooks

  2. Hide — hide a comment from public visibility

  3. Delete — permanently delete a comment

Support Actions

  1. Send Private Reply — send a direct message to the commenter

  2. Assign Ticket — assign the ticket to a human agent or another AI Agent

  3. Close Ticket — mark the ticket as resolved

Testing Your Agent

In the Test section, you can interact with your Community AI Agent in a sandbox environment. Use this to validate tone, accuracy, and expected behavior before deploying.

Deploying Your Community AI Agent

Once you’re satisfied with your agent’s performance:

  1. Go to the Deploy section

  2. Follow the steps to deploy the agent on supported channels

  3. Once deployed, the agent will begin responding to comments based on your configuration

Raven Community AI Agents help you automate engagement, improve moderation, and deliver quick, intelligent responses across your social platforms.

If you need further assistance, our support team is always available.

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