# Raven Community AI Agents

Raven now supports a new type of AI Agent called **Community AI Agents**, designed to manage and automate actions for public interactions such as comments on social media posts.

Community AI Agents complement the existing **DM AI Agents**, which focus on direct messages.

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### **What Community AI Agents Do**

Community AI Agents can:

* Reply to comments on posts
* Perform moderation actions (hide or delete comments)
* Send private replies
* Assign or close support tickets

**Currently supported:**

* Facebook comments
* Instagram comments

**Coming soon:**

* YouTube comments
* App Store reviews
* Play Store reviews

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### **How to Create a Community AI Agent**

1. Navigate to **Raven**
2. Click **+ Create AI Agent**
3. Choose **Community Agent** in the modal
4. Provide an **agent name** and a brief **description**
5. Click **Save & Continue**
   * Use **Save as draft** if you want to complete it later

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### **Training Your Community AI Agent**

Under **Resources**, you can provide the data your agent will use to generate accurate responses:

#### **1. URLs**

* Crawl website links and extract content to train the agent.

#### **2. Docs**

* Upload files or documents that contain relevant product or business information.

#### **3. Q\&A**

* Add FAQs or your own question–answer scenarios to guide the agent’s response patterns.

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### **Configuring Actions**

Click **+ Add Actions** to open the actions sidebar. The following actions are available for Community Agents:

#### **General Actions**

1. **API Call** — connect to external systems or webhooks
2. **Hide** — hide a comment from public visibility
3. **Delete** — permanently delete a comment

#### **Support Actions**

1. **Send Private Reply** — send a direct message to the commenter
2. **Assign Ticket** — assign the ticket to a human agent or another AI Agent
3. **Close Ticket** — mark the ticket as resolved

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### **Testing Your Agent**

In the **Test** section, you can interact with your Community AI Agent in a sandbox environment.\
Use this to validate tone, accuracy, and expected behavior before deploying.

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### **Deploying Your Community AI Agent**

Once you’re satisfied with your agent’s performance:

1. Go to the **Deploy** section
2. Follow the steps to deploy the agent on supported channels
3. Once deployed, the agent will begin responding to comments based on your configuration

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Raven Community AI Agents help you automate engagement, improve moderation, and deliver quick, intelligent responses across your social platforms.

If you need further assistance, our support team is always available.