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Release Notes: 2025 Sprint 18

Period: August 24 – September 7, 2025

🐞 Bug Fixes

  • Fixed a bug where the top horizontal borders were not aligned with their corresponding lines.

  • Fixed a bug where the date filter did not work when filtering by the last 90 days in Template Analytics.

  • Fixed two bugs: the Number variable was not working on the Alice Labs team, and the Named variable was not working globally during Broadcast template sending.

  • Fixed a bug where clicking on the report view for Ongoing or Completed broadcasts caused the system to crash if the templates were Carousel type with header variables.

  • Fixed a bug where data counts appeared inconsistent between the Datalab dashboard and the exported file.

  • Fixed a bug where downloaded batch files from Datalab or List of Tickets included extra dates beyond the filtered range.

  • Fixed a bug where deleting an agent from the system did not remove their associated tools and data.

✨ Improvements & New Features

  • Implemented functionality to add the flow name inside WhatsApp template send stream data.

  • Updated chat assignment filters to exclude draft and deactivated AI agents; only active AI agents are now shown.

  • In Reports → Account Overview → WhatsApp Metrics, removed Service from the Approximate Charges pie chart for clearer cost representation.

  • Added an Action Status column in the Automation History table. Flow execution now shows failed if any executor fails, N/A if in progress, and success when completed. Failures such as insufficient credits are now logged clearly.

  • Added a typing indicator for AI agents in Livechat, showing when a response is being generated to ensure a consistent and responsive experience.

  • Updated Account Overview Pricing Export Data to align with WhatsApp’s new pricing model, ensuring accurate billing and consistent API data.

  • Updated labels in the Limits section — “MESSAGE LIMIT” is now “TEMPLATE SENDING LIMIT”. Tier labels have been refined to display as “100k per day”, “x per day” for other tiers, and “Unlimited” where applicable.

  • Added core ticket search functionality to the Inbox, including a new search bar with keyboard shortcuts (Ctrl+/ or Command+/). Users can filter tickets by keyword, customer name, or phone number, with full support for hover effects and empty states.

  • Renamed Custom Agents to AI Agents across the system.

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