Release Notes: 2025 Sprint 15

Period: July 13 – 27, 2025

✨ New Features & Enhancements

• Reporting | Activity Log Query Optimization

  • Backend query optimizations for activity logs, improving report load times.

• LLM Agent | Agent does not reply when button clicked and chatbot settings button is turned off

  • LLM Agent now responds to button clicks even if chatbot settings are disabled.

• Whatsapp | Template cost update to 4 decimal places

  • WhatsApp template billing now supports up to four decimal places for accuracy.

• WhatsApp | Template Cost Calculation in ELK Report

  • WhatsApp ELK reports now show per-template costs.

🐛 Bug Fixes

• Inbox | Previous Assignment Note Incorrectly Preserved on Reassignment via API from FE

  • Resolved: previous assignment note no longer incorrectly retained when reassigning tickets.

• Inbox | Attribute Edit Field Issue

  • Improved attribute editing field selection.

• Inbox | Performance Delay in Tag Loading Box for Large Tag Lists

  • Tag loading now is much faster, even with large tag lists.

• Inbox | Unable to Apply Tag Deselection on the Top Bar

  • Fixed bug when removing last tag from selection in the Inbox.

🧩 Stories & Improvements

• Raven | Add customer id dynamically in provided api when creating a tool

  • API improvements for passing customer IDs dynamically in agent tool creation.

• Raven | Dashboard New Cards UI

  • Refreshed dashboard UI with new card designs.

• Raven | Prepare Agent Creation/Edit Flow to Include Resource Tab

  • Agent creation and editing now support additional resource configuration.