Release Notes: 2025 Sprint 19-20

Sprint 19–20 delivered major stability, automation, and integration upgrades, introducing Messenger history retrieval and improved Broadcast, AI, and analytics features across MyAlice.

Period: September 8 — October 5, 2025

🐞 Bug Fixes

• WhatsApp Flows – Fixed multiple issues in the Flow module, including validation errors, variable mismatches, and UI inconsistencies.

• Datalab Export – Fixed a bug where customers encountered errors when exporting data from Datalab dashboards.

• Raven Knowledge Base – Fixed several issues with Raven’s URL-based knowledge base, ensuring accurate document retrieval and content parsing.

• Inbox Filters – Fixed a bug where the channel filter did not display all connected channels correctly.

• Message Delivery Reports – Fixed an issue where some message delivery reports were delayed or missing due to processing queue errors.

• Agent Auto-Disable – Fixed a bug where agents were automatically disabled, preventing tickets from landing and causing closed chats to reappear in My Assign.

• Broadcast Scheduling – Fixed an issue where scheduled broadcasts were not triggering at the correct time.

• Template Analytics Filtering – Fixed a bug where date filters in Template Analytics did not work properly when filtering by the last 90 days.

• Inbox Alignment – Fixed a UI alignment issue where top horizontal borders in the Inbox view were not aligned with their corresponding rows.

• Automation Failures – Fixed a bug where certain automation flows failed silently without logging proper error details.

• Datalab Data Inconsistency – Fixed a bug where data counts in Datalab dashboards did not match the exported files.

• Batch File Export – Fixed a bug where downloaded batch files from Datalab or List of Tickets included extra dates outside the selected filter range.

• Broadcast Report Crash – Fixed a bug where opening reports for ongoing or completed broadcasts caused system crashes when using carousel templates with headers.

• Customer Profile Update – Fixed an issue where updates to customer attributes were not reflected immediately across the system.

• Ticket Search – Fixed a bug where searching for tickets by ID returned incomplete results.

• Bot Queue Assignments – Fixed an issue where bulk assignments in Bot Queue triggered errors for some conversations.

• Email Synchronization – Fixed bugs in the email integration causing delays in message syncing.

✨ Improvements & New Features

• Facebook Messenger History – Implemented full retrieval of historical conversations from Facebook Messenger.

• Broadcast CSV Management – Added CSV reuse functionality in Broadcast, allowing teams to store and reuse historical audience lists.

• Automation History Enhancements – Added an Action Status column showing success, failure, or in-progress status for automation executions.

• AI Agent Typing Indicator – Introduced a typing indicator for AI agents in Livechat, improving visibility and responsiveness during conversations.

• Account Overview Updates – Refined WhatsApp cost metrics by removing Service from the Approximate Charges pie chart for clearer insights.

• Performance Optimization – Migrated customer metrics dashboards from PostgreSQL to Elasticsearch, improving load time and scalability.

• AI Agent Visibility Control – Updated chat assignment filters to only display active AI agents, hiding drafts and deactivated ones.

• Template Analytics Columns – Added a new Replied column in Template Analytics for enhanced reporting.

• Message Limit Labeling – Updated labels in the Limits section; MESSAGE LIMIT is now TEMPLATE SENDING LIMIT with tier refinements.

• Inbox Search Upgrade – Introduced an improved search bar with keyboard shortcuts (Ctrl+/ or Cmd+/) for finding tickets by keyword, name, or phone number.

• YouTube Message Control – Enabled edit/delete permissions for admin and agents while preventing customer message edits.

• AI Agent Ticket Closure – Enabled AI Agents to close tickets automatically through the “Close Ticket” action.

• Unsupported Media Handling – Improved bot behavior for unsupported media types by showing user-friendly fallback messages.

• Raven Enhancements – Added a new Resource step in GPT Agent – Raven creation flow, featuring URLs, Files, and Q&A resource options.

• Multi-Agent Handover System – Enhanced AI Agent handover logic to ensure only the receiving agent responds, improving automation efficiency.