# Release Notes: 2025 Sprint 19-20 Period: September 8 β€” October 5, 2025 ### 🐞 Bug Fixes * **WhatsApp Flows** – Fixed multiple issues in the Flow module, including validation errors, variable mismatches, and UI inconsistencies. * **Datalab Export** – Fixed a bug where customers encountered errors when exporting data from Datalab dashboards. * **Raven Knowledge Base** – Fixed several issues with Raven’s URL-based knowledge base, ensuring accurate document retrieval and content parsing. * **Inbox Filters** – Fixed a bug where the channel filter did not display all connected channels correctly. * **Message Delivery Reports** – Fixed an issue where some message delivery reports were delayed or missing due to processing queue errors. * **Agent Auto-Disable** – Fixed a bug where agents were automatically disabled, preventing tickets from landing and causing closed chats to reappear in *My Assign*. * **Broadcast Scheduling** – Fixed an issue where scheduled broadcasts were not triggering at the correct time. * **Template Analytics Filtering** – Fixed a bug where date filters in Template Analytics did not work properly when filtering by the last 90 days. * **Inbox Alignment** – Fixed a UI alignment issue where top horizontal borders in the Inbox view were not aligned with their corresponding rows. * **Automation Failures** – Fixed a bug where certain automation flows failed silently without logging proper error details. * **Datalab Data Inconsistency** – Fixed a bug where data counts in Datalab dashboards did not match the exported files. * **Batch File Export** – Fixed a bug where downloaded batch files from Datalab or List of Tickets included extra dates outside the selected filter range. * **Broadcast Report Crash** – Fixed a bug where opening reports for ongoing or completed broadcasts caused system crashes when using carousel templates with headers. * **Customer Profile Update** – Fixed an issue where updates to customer attributes were not reflected immediately across the system. * **Ticket Search** – Fixed a bug where searching for tickets by ID returned incomplete results. * **Bot Queue Assignments** – Fixed an issue where bulk assignments in Bot Queue triggered errors for some conversations. * **Email Synchronization** – Fixed bugs in the email integration causing delays in message syncing. ### ✨ Improvements & New Features * **Facebook Messenger History** – Implemented full retrieval of historical conversations from Facebook Messenger. * **Broadcast CSV Management** – Added CSV reuse functionality in Broadcast, allowing teams to store and reuse historical audience lists. * **Automation History Enhancements** – Added an *Action Status* column showing success, failure, or in-progress status for automation executions. * **AI Agent Typing Indicator** – Introduced a typing indicator for AI agents in Livechat, improving visibility and responsiveness during conversations. * **Account Overview Updates** – Refined WhatsApp cost metrics by removing *Service* from the *Approximate Charges* pie chart for clearer insights. * **Performance Optimization** – Migrated customer metrics dashboards from PostgreSQL to Elasticsearch, improving load time and scalability. * **AI Agent Visibility Control** – Updated chat assignment filters to only display active AI agents, hiding drafts and deactivated ones. * **Template Analytics Columns** – Added a new *Replied* column in Template Analytics for enhanced reporting. * **Message Limit Labeling** – Updated labels in the Limits section; *MESSAGE LIMIT* is now *TEMPLATE SENDING LIMIT* with tier refinements. * **Inbox Search Upgrade** – Introduced an improved search bar with keyboard shortcuts (Ctrl+/ or Cmd+/) for finding tickets by keyword, name, or phone number. * **YouTube Message Control** – Enabled edit/delete permissions for admin and agents while preventing customer message edits. * **AI Agent Ticket Closure** – Enabled AI Agents to close tickets automatically through the β€œClose Ticket” action. * **Unsupported Media Handling** – Improved bot behavior for unsupported media types by showing user-friendly fallback messages. * **Raven Enhancements** – Added a new *Resource* step in GPT Agent – Raven creation flow, featuring *URLs*, *Files*, and *Q\&A* resource options. * **Multi-Agent Handover System** – Enhanced AI Agent handover logic to ensure only the receiving agent responds, improving automation efficiency. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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