# Collect CSAT Report
Customer Satisfaction (CSAT) ratings help businesses understand how happy their customers are with the support they receive. With MyAlice, it's easy to automate CSAT collection right after a ticket is resolved—ensuring timely feedback and better insights into agent performance.
Follow these steps to create a CSAT sequence for your chatbot:
**How to Set Up CSAT Collection in MyAlice**
1. Log in to your MyAlice account. Head over to the **Chatbot** section from your dashboard.
2. **Select the channel** where you want to activate CSAT collection (e.g., Facebook, WhatsApp, Instagram).
3. Click on **“Add New Sequence.”** Name the sequence something identifiable, like **"CSAT"**.
Then click on **Create.**
4. From the right-side blocks panel, click on **“More”** and then select the **“User Rating”** block.
5. Write a custom message that will accompany the CSAT rating request.\
Example: *“We’d love your feedback on how we did today! Please rate your experience.”*\
This message will appear in the chat along with the scale rating option.
6. Click **“Save Changes”** to save your newly created CSAT sequence.
7. Next, click on **“Default Sequence.”** This allows you to assign sequences to specific events.
8. From the blocks on the right, click on **More** and then select the **“Ticket”** block.
9. Under **Resolved Sequence**, choose the **CSAT sequence** you just created. To make sure that the CSAT sequence is activated, it has to be selected under **Resolved Sequence** for every ticket block that you create.
10. This ensures that whenever a ticket is marked as resolved or you click on **Close Chate**, the system will automatically send a CSAT rating request to the customer.
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11. Once a customer provides their rating, it will be recorded and visible under the **Reports** section.
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