> For the complete documentation index, see [llms.txt](https://docs.myalice.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.myalice.ai/chatbot-automation/enable-smart-ticket-assignment.md).

# Enable Smart Ticket Assignment

1. **Access the Default Sequence**
   1. Navigate to the **Chatbot** section in your dashboard.
   2. Click on the Default Sequence option, as it is typically the most commonly used sequence. However, if you have other sequences where ticket blocks are used and you'd like to enable Smart Assign, make sure to apply the same settings to those sequences as well.

![](/files/FDd6TTyRXtT6YXFHkcSf)

1. **Modify the Sequence**
   1. Click on **More** within the Default Sequence interface.
   2. Select the **Ticket Block** from the available options.

![](/files/y4Ivi8Dg1P1nbCSA9P9z)

![](/files/KlQEVpijPbF9GTUtZL3k)

1. **Assign Tickets**
   1. Under the Ticket Block, choose to assign tickets to either **Agents** or **Groups** from the dropdown menu.
   2. Groups marked with **SMART** in parentheses are Smart Groups.
      1. Selecting a Smart Group enables **auto assignment** of tickets.
      2. Incoming tickets routed through this automation sequence will be automatically distributed to the selected group in a **round-robin** format.

![](/files/34C680n6uUEPqqjM3ypB)

By enabling this feature, you streamline ticket distribution and ensure fair allocation among team members!


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