# Quick Reply Block

{% hint style="info" %}
If you are new to this topic, please refer to our basic introduction to the [**Quick Reply Block**](https://docs.myalice.ai/chatbot-blocks/add-and-send-content-blocks#quick-reply-block) and follow along.
{% endhint %}

The ultimate use case of quick replies is to take the user through a custom user journey based on their replies. Here is a step-by-step instruction to creating an effective sequence with the help of a quick reply block.

## Create A Sequence with Quick Reply Block

Suppose we want to create a welcome sequence. Our goal is to identify what type our user category a customer belongs to. So, we create three quick replies.

| **Quick Replies** | **User Category**                                                                                       |
| ----------------- | ------------------------------------------------------------------------------------------------------- |
| Just browsing     | They are wandering individuals. They don't want the bot or the agents to approach them.                 |
| I have questions  | These are curious Individuals, but we can turn them into leads with the right resources and incentives. |
| Customer Support  | They are our existing customers, looking for support.                                                   |
| Be a Partner      | They are our potential partners.                                                                        |

{% tabs %}
{% tab title="Input" %}
![](https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MgzCdF2XNgHNO9_KQDe%2F-MhnvOQyiQJOrSzMEf1N%2F-Mho1EW_vZ3O333bfAF5%2Fimage.png?alt=media\&token=d0b803a4-035e-4318-bf22-626fba0c0703)

Please note that each reply leads to a new sequence.
{% endtab %}

{% tab title="Output" %}
![](https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MgzCdF2XNgHNO9_KQDe%2F-MhnvOQyiQJOrSzMEf1N%2F-Mho1njJCU147adeVfZu%2Fimage.png?alt=media\&token=41da066e-63af-4d7e-8c75-f46fe2112b38)
{% endtab %}
{% endtabs %}

### Create A Custom User Journey

We created four new sequences in our Builder tailored to each response. Each user is redirected to a new sequence based on their responses. We will also store their responses as an attribute in the `user_categories` variable.

Here is a sample of how each response results in a different user journey.

{% tabs %}
{% tab title="Just Browsing" %}
![](https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MgzCdF2XNgHNO9_KQDe%2F-MhnvOQyiQJOrSzMEf1N%2F-Mho2nu_kaK6D4PLb7Et%2Fimage.png?alt=media\&token=21bebdaf-b3c3-4468-b069-b932bd60fce6)
{% endtab %}

{% tab title="I have questions" %}
![](https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MgzCdF2XNgHNO9_KQDe%2F-Mho3MIylQC8rXzwT9OP%2F-Mho4WdE4c69NJwnqWwr%2Fimage.png?alt=media\&token=e76a6dbc-e8da-4f39-bcff-df16b15fcabe)
{% endtab %}

{% tab title="Customer Support" %}
![](https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MgzCdF2XNgHNO9_KQDe%2F-Mho3MIylQC8rXzwT9OP%2F-Mho5HcvF_QGlUxUZVsr%2Fimage.png?alt=media\&token=17745223-3c3c-4c73-8718-394d33f60d45)
{% endtab %}

{% tab title="Be a Partner" %}
![](https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MgzCdF2XNgHNO9_KQDe%2F-Mho3MIylQC8rXzwT9OP%2F-Mho6WN7CxnfKFAT3JLx%2Fimage.png?alt=media\&token=678e4cdf-217c-402b-a7cb-9bec060b3688)
{% endtab %}
{% endtabs %}

{% hint style="info" %}
Some of the responses were created using [**Button Blocks**](https://docs.myalice.ai/chatbot-automation/advanced-blocks/button-block). Please refer to the next chapter to learn more about these handy blocks.
{% endhint %}

### Stored Variables in Customers Tab

1\. Go to the **Customers** tab on the left panel of your MyAlice dashboard. You will find your most recent customer on top of the list.

![](https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MgzCdF2XNgHNO9_KQDe%2F-MhqJ9M8zX-PGMULDr2B%2F-MhqNdZgI5-UZZcuwDXm%2Fimage.png?alt=media\&token=4bd3c080-292b-4e4e-9b6f-abc546df2c54)

2\. Under the **Attribute** column, click on the **SEE DETAILS** button. You will find the saved attribute as the *user\_categories*.

![](https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MgzCdF2XNgHNO9_KQDe%2F-MhqJ9M8zX-PGMULDr2B%2F-MhqLWNh7AihPeGhl8BO%2Fimage.png?alt=media\&token=59be177c-c14f-416b-9031-8e16c9d8d70b)

3\. You can incorporate these attributes later in your bot to create more sophisticated sequences.

### Stored Variables in Inbox

You will also find the variable saved on the right side of your inbox. Now, your agents can have all the information readily available while having a conversation with the customer.

![](https://1800541801-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MgzCdF2XNgHNO9_KQDe%2F-MhqJ9M8zX-PGMULDr2B%2F-MhqNWYGF3Qxv_lImOMF%2Fimage.png?alt=media\&token=0214966b-c725-4608-ad5b-5f03daabc373)