# Quick Reply Block

{% hint style="info" %}
If you are new to this topic, please refer to our basic introduction to the [**Quick Reply Block**](/chatbot-automation/chatbot-blocks/add-and-send-content-blocks.md#quick-reply-block) and follow along.
{% endhint %}

The ultimate use case of quick replies is to take the user through a custom user journey based on their replies. Here is a step-by-step instruction to creating an effective sequence with the help of a quick reply block.

## Create A Sequence with Quick Reply Block

Suppose we want to create a welcome sequence. Our goal is to identify what type our user category a customer belongs to. So, we create three quick replies.

| **Quick Replies** | **User Category**                                                                                       |
| ----------------- | ------------------------------------------------------------------------------------------------------- |
| Just browsing     | They are wandering individuals. They don't want the bot or the agents to approach them.                 |
| I have questions  | These are curious Individuals, but we can turn them into leads with the right resources and incentives. |
| Customer Support  | They are our existing customers, looking for support.                                                   |
| Be a Partner      | They are our potential partners.                                                                        |

{% tabs %}
{% tab title="Input" %}
![](/files/-Mho1EW_vZ3O333bfAF5)

Please note that each reply leads to a new sequence.
{% endtab %}

{% tab title="Output" %}
![](/files/-Mho1njJCU147adeVfZu)
{% endtab %}
{% endtabs %}

### Create A Custom User Journey

We created four new sequences in our Builder tailored to each response. Each user is redirected to a new sequence based on their responses. We will also store their responses as an attribute in the `user_categories` variable.

Here is a sample of how each response results in a different user journey.

{% tabs %}
{% tab title="Just Browsing" %}
![](/files/-Mho2nu_kaK6D4PLb7Et)
{% endtab %}

{% tab title="I have questions" %}
![](/files/-Mho4WdE4c69NJwnqWwr)
{% endtab %}

{% tab title="Customer Support" %}
![](/files/-Mho5HcvF_QGlUxUZVsr)
{% endtab %}

{% tab title="Be a Partner" %}
![](/files/-Mho6WN7CxnfKFAT3JLx)
{% endtab %}
{% endtabs %}

{% hint style="info" %}
Some of the responses were created using [**Button Blocks**](/chatbot-automation/advanced-blocks/button-block.md). Please refer to the next chapter to learn more about these handy blocks.
{% endhint %}

### Stored Variables in Customers Tab

1\. Go to the **Customers** tab on the left panel of your MyAlice dashboard. You will find your most recent customer on top of the list.

![](/files/-MhqNdZgI5-UZZcuwDXm)

2\. Under the **Attribute** column, click on the **SEE DETAILS** button. You will find the saved attribute as the *user\_categories*.

![](/files/-MhqLWNh7AihPeGhl8BO)

3\. You can incorporate these attributes later in your bot to create more sophisticated sequences.

### Stored Variables in Inbox

You will also find the variable saved on the right side of your inbox. Now, your agents can have all the information readily available while having a conversation with the customer.

![](/files/-MhqNWYGF3Qxv_lImOMF)


---

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