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Quick Reply Block
Create custom sequences with Quick Reply blocks.
The ultimate use case of quick replies is to take the user through a custom user journey based on their replies. Here is a step-by-step instruction to creating an effective sequence with the help of a quick reply block.
Suppose we want to create a welcome sequence. Our goal is to identify what type our user category a customer belongs to. So, we create three quick replies.
Please note that each reply leads to a new sequence.
We created four new sequences in our Builder tailored to each response. Each user is redirected to a new sequence based on their responses. We will also store their responses as an attribute in the
Here is a sample of how each response results in a different user journey.
I have questions
Be a Partner
1. Go to the Customers tab on the left panel of your MyAlice dashboard. You will find your most recent customer on top of the list.
2. Under the Attribute column, click on the SEE DETAILS button. You will find the saved attribute as the user_categories.
3. You can incorporate these attributes later in your bot to create more sophisticated sequences.
You will also find the variable saved on the right side of your inbox. Now, your agents can have all the information readily available while having a conversation with the customer.