MyAlice Guide
Website
Dashboard
Blog
Changelog
Searchβ¦
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Welcome to MyAlice
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Getting Started
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Key Terminologies
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Create your Team
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Set up your Billing
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Agency Mode on MyAlice
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MyAlice Integrations
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Connect Your Social Media
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Connect Your Website or Mobile App
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Connect Your Email
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Connect BetterDocs
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Clone Channels
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MyAlice Inbox
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Navigate the Inbox
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Manage Inbox Notifications
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Understand Chat Features
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Manage Tickets
Assign a Ticket
Resolve a Ticket
Tag a Ticket
Reopen Tickets
Smart Ticket Assignment
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E-commerce on MyAlice
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Connect Your E-Commerce
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Connect Your WooCommerce
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Connect Your Shopify
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Product Recommender
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E-Commerce User Data in Inbox
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Chatbot & Automation
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Explore the Automation Tab
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Add Blocks to Your Chatbot
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Create Advanced User Journeys
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Advanced Automation and NLP
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MyAlice Mobile App
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Download the Mobile App
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Data Lab & Analytics
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Diving Deep in Data Lab
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Understand the Customer Tool
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Analytics, Metrics & Reports
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API Integration
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Connect with your Backend
MyAlice Roadmap Details
Feature Request Updates
Powered By
GitBook
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Manage Tickets
Learn how to assign, resolve, or tag tickets for efficient ticket management.
Choose an Action π
Assign a Ticket
Resolve a Ticket
Tag a Ticket
Smart Ticket Assignment
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Additionally, you can learn about
Ticket metrics
in the Reports section to understand if your bot and agents are functioning properly.
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Last modified
5mo ago
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