# Inbox

- [Navigate the Inbox](https://docs.myalice.ai/inbox/navigate-inbox.md): Find out about the tiniest features of Inbox and how to use them.
- [Manage Inbox Notifications](https://docs.myalice.ai/inbox/inbox-notifications.md): Customize your notification settings for a better user experience.
- [Understand Chat Features](https://docs.myalice.ai/inbox/chat-features.md): Learn about different chat features to respond to your customers in a more friendly way.
- [Manage Tickets](https://docs.myalice.ai/inbox/manage-tickets.md): Learn how to assign, resolve, or tag tickets for efficient ticket management.
- [Assign a Ticket](https://docs.myalice.ai/inbox/manage-tickets/assign-ticket.md): Learn how to assign a ticket by default or manually, and reassign a ticket.
- [Resolve a Ticket](https://docs.myalice.ai/inbox/manage-tickets/resolve-a-ticket.md): Learn how to resolve a ticket to clear your pending queue.
- [Tag a Ticket](https://docs.myalice.ai/inbox/manage-tickets/tag-ticket.md): Learn how to tag a ticket to categorize your conversations and manage your tickets better.
- [Tag Settings](https://docs.myalice.ai/inbox/manage-tickets/tag-ticket/tag-settings.md): You can find tag related settings in this page
- [Reopen Tickets](https://docs.myalice.ai/inbox/manage-tickets/reopen-tickets.md): Learn how to reopen a closed ticket and know about channel limitations.
- [Smart Ticket Assignment](https://docs.myalice.ai/inbox/manage-tickets/smart-ticket-assignment.md): Assign tickets to available agents in Round Robin format
- [Advanced Ticket Management](https://docs.myalice.ai/inbox/advanced-ticket-management.md): Learn how to get further control on how your tickets are assigned and handled.
- [Ticket Configurations](https://docs.myalice.ai/inbox/advanced-ticket-management/ticket-configurations.md)
- [SLA Configurations](https://docs.myalice.ai/inbox/advanced-ticket-management/sla-configurations.md)


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