> For the complete documentation index, see [llms.txt](https://docs.myalice.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.myalice.ai/chatbot-automation/advanced-blocks/csat-block.md).

# CSAT Block

CSAT stands for Customer Satisfaction. The CSAT block is used to collect quantitative user feedback on a scale of 1-5. 

You'll usually use the CSAT block to collect customer satisfaction reports or to rate agents' performance. But you can also create custom journeys based on positive or negative responses.

Here is a step-by-step instruction on using CSAT blocks and triggering them every time a ticket is resolved.

## Create A Sequence with CSAT Block  

It is a good practice to trigger a CSAT block after every time a ticket is resolved. To do so —

1\. Create a sequence and name it **CSAT Sequence**.

2\. Under your Default sequence, set the CSAT sequence as the next sequence. 

![](/files/-Mi-PWjnV_vQHJZqDIlt)

3\. Next, add a CSAT Block in your **CSAT Sequence** and rename the buttons as you like.

{% tabs %}
{% tab title="Input" %}
![](/files/-MhsUa0msP0AbHwAHEkF)
{% endtab %}

{% tab title="Output" %}
![](/files/-Mi-Co6iHgVFG3Y3Ftwt)
{% endtab %}
{% endtabs %}

4\. Create three more sequences — **Positive CSAT** , **Neutral CSAT** and **Negative CSAT** and insert your message in each sequence accordingly. Here are some basic examples.

{% tabs %}
{% tab title="Positive CSAT" %}
![](/files/-Mk1X4irvZ_NaxrASFBr)
{% endtab %}

{% tab title="Neutral CSAT" %}
![](/files/-Mk1XZUVesqjRgLykVkl)
{% endtab %}

{% tab title="Negative CSAT" %}
![](/files/-Mk1YIh0JNkyNP1jlqm9)
{% endtab %}
{% endtabs %}

5\. Now go back to your **`CSAT sequence`** and edit the buttons to redirect users to positive or negative sequences accordingly. 

![](/files/-Mk1Z4W6rCFHG8AvWQsz)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.myalice.ai/chatbot-automation/advanced-blocks/csat-block.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.