# CSAT Block

CSAT stands for Customer Satisfaction. The CSAT block is used to collect quantitative user feedback on a scale of 1-5. 

You'll usually use the CSAT block to collect customer satisfaction reports or to rate agents' performance. But you can also create custom journeys based on positive or negative responses.

Here is a step-by-step instruction on using CSAT blocks and triggering them every time a ticket is resolved.

## Create A Sequence with CSAT Block  

It is a good practice to trigger a CSAT block after every time a ticket is resolved. To do so —

1\. Create a sequence and name it **CSAT Sequence**.

2\. Under your Default sequence, set the CSAT sequence as the next sequence. 

![](/files/-Mi-PWjnV_vQHJZqDIlt)

3\. Next, add a CSAT Block in your **CSAT Sequence** and rename the buttons as you like.

{% tabs %}
{% tab title="Input" %}
![](/files/-MhsUa0msP0AbHwAHEkF)
{% endtab %}

{% tab title="Output" %}
![](/files/-Mi-Co6iHgVFG3Y3Ftwt)
{% endtab %}
{% endtabs %}

4\. Create three more sequences — **Positive CSAT** , **Neutral CSAT** and **Negative CSAT** and insert your message in each sequence accordingly. Here are some basic examples.

{% tabs %}
{% tab title="Positive CSAT" %}
![](/files/-Mk1X4irvZ_NaxrASFBr)
{% endtab %}

{% tab title="Neutral CSAT" %}
![](/files/-Mk1XZUVesqjRgLykVkl)
{% endtab %}

{% tab title="Negative CSAT" %}
![](/files/-Mk1YIh0JNkyNP1jlqm9)
{% endtab %}
{% endtabs %}

5\. Now go back to your **`CSAT sequence`** and edit the buttons to redirect users to positive or negative sequences accordingly. 

![](/files/-Mk1Z4W6rCFHG8AvWQsz)


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