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MyAlice Guide
  • 👋Welcome to MyAlice
  • 🚀Getting Started
    • 🔤Key Terminologies
    • Signup to Myalice
    • 🤟Create your Team
      • Personalize your Team
      • Manage User Roles
      • Create Groups in your Team
      • Create Multiple Teams
      • Connect Multiple Teams
    • 💸Set up your Billing
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  • 🔗MyAlice Channels
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    • 📧Connect Your Email
      • Connect Gmail
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    • 🌐Connect Your Website or Mobile App
      • 💬Connect your Website for a Chat Plugin
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        • Tag Settings
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    • 🎮Advanced Ticket Management
      • Ticket Configurations
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  • 🛒E-commerce on MyAlice
    • 🛍️Overview
    • 💜Manage your WooCommerce Store
      • Connect your WooCommerce Store to MyAlice
      • Connect Your Customer Information on WooCommerce
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    • 💚Manage your Shopify Store
      • Connect your Shopify Store to MyAlice
      • Connect Your Customer Information on Shopify
      • Manage Shopify Orders from Inbox
    • 👜Product Recommender
    • 🏆E-Commerce User Data in Inbox
  • 🤖Chatbot & Automation
    • 🧭Explore the Automation Tab
    • ✨Create rules to trigger a Sequence
      • Keyword wise Automation
      • Source (referral) wise Automation
      • Post comment wise Automation
      • Facebook Ad wise Automation
      • User intent (by NLP) wise Automation
        • Connect wit.ai NLP
        • Connect MyAlice NLU
        • Connect INTNT
        • Connect Intents to Sequences
    • 🧱Add Blocks to Your Chatbot
      • Block Compatibility
      • Add and Send Content Blocks
      • Collect User Information Blocks
      • Action Blocks
    • 🚗Create Advanced User Journeys
      • Quick Reply Block
      • Button Block
      • Gallery Block
      • CSAT Block
      • Datalab Entry Block
    • Page
  • 📲MyAlice for WhatsApp
    • 🗺️Overview
      • Migrate from your Existing BSP
      • Migrating from the WhatsApp App to the API account
      • Difference between WhatsApp Business App vs WhatsApp Business API
      • Verifying your Facebook Business Account
      • Picking a number for WhatsApp Business
      • Getting Started with Message Templates
      • Message Templates & Session Messages
      • WhatsApp Message Templates Best Practices
      • WhatsApp API Pricing
      • Apply for a Green Tick
    • 📤Create and Send Template Messages
    • ⭐Starting a new conversation
    • 👩‍👩‍👦‍👦WhatsApp Broadcasts
      • WhatsApp Broadcast Overview
      • Create a Broadcast
      • Opt-In and Opt-Out
    • 💰Automate Sales in WhatsApp with WhatsApp Catalog
      • 🔃Upload Inventory in Meta
      • 🔗Connect your Catalog to the WhatsApp Business Account
      • Share Products with Your Customer
    • 📈WhatsApp Marketing Automation
      • 💚Setup WhatsApp Automation for Shopify
      • 🍀Shopify + WhatsApp Marketing Automation- Sample Use Cases
  • 📱MyAlice Mobile App
    • ⬇️Download the Mobile App
    • 🤓Navigate the Interface
    • ⚡Enable Mobile App Notifications
    • 📬Using the Mobile Inbox
  • 📂Data Lab & Analytics
    • 📊Diving Deep in Data Lab
      • Create a Datalab Sheet
      • Create Forms in Data Lab
      • Add, Collect or Store Data in Data Lab
    • 👪Understand the Customer Tool
    • 📈Analytics, Metrics & Reports
      • Customer Metrics
        • General Metrics
        • User Demographics Metrics
        • Chatbot Efficiency Metrics
      • Automation Metrics
      • Agent Metrics
      • CSAT Reports
  • 🔑External Integration
    • 🏬Checkout.com
      • Recieve Payments with Checkout.com
    • 🪂Pabbly
    • 🦾Developer Documentation
  • Release Log
    • Release Log: Version 1.27.9
    • Release Log Version 01.25.01
  • Release Log Version 1.25.03
  • Release Log Version 1.25.04
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On this page
  • 1. User Input / Phone / Email / Location Block
  • 2. CSAT Block
  • 3. Datalab Entry Block

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  1. Chatbot & Automation
  2. Add Blocks to Your Chatbot

Collect User Information Blocks

Learn how to use this category to collect user information, and store them as variables to use the findings to create better sequences and personalization at scale.

Last updated 2 years ago

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The category name is self-explanatory. You use these blocks to collect user information. These are the most common user information that you can store as variables in your CRM.

  • Name (first, last or full name)

  • Age

  • Email Address

  • Phone Number

  • Gender

  • Location (Only for WhatsApp)

  • Customer Satisfaction Survey

You can also these two videos to get started and refer to the content below to learn in-depth.

1. User Input / Phone / Email / Location Block

Use these blocks to collect customer user information, phone number, or email address and store the information in your CRM.

Location block is only available in WhatsApp, and once users share location via WhatsApp location sharing option, the details will be stored in the following customer attributes - map, longitude, latitude, place and address.

These three blocks work the same way and have the same input fields.

Input Field

What it means

Variable Input

This is your text message asking for specific information.

Input Validation

It validates if the user's reply matches your required information format.

Failed Text

The user receives this text if they input information in the wrong format.

Error Counter

The number of times the bot allows wrong information before redirecting the user.

Failed Sequence

The user is redirected to this sequence if they keep on providing the wrong information.

We put these three blocks in the following sequence.

  1. User Input Block

  2. Number Block

  3. Email Block.

In your Customers tab on the left panel, you will see that a new customer has been added with the given information.

WhatsApp Location Block Example

2. CSAT Block

CSAT stands for Customer Satisfaction. The CSAT block is used to collect quantitative user feedback on a scale of 1-5.

Based on their positive/negative feedback, you can redirect the visitor to a new sequence.

You can also set certain rules so that customers will receive a CSAT block every time their tickets are resolved. Learn how to set rules for your CSAT blocks to create custom user journeys and track your customer satisfaction across your company 👇

3. Datalab Entry Block

The Datalab Entry block allows you to acquire customer details with the help of your bot and store the information in a Datalab sheet.

The Datalab Entry block has many functionalities. Learn about the basic use cases to get started at storing and leveraging customer information in your organization 👇

And to learn about Data Lab in general, please head over to our .

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CSAT Block
Datalab Entry Block
Data Lab Guide
Phone Block