Collect User Information Blocks
Learn how to use this category to collect user information, and store them as variables to use the findings to create better sequences and personalization at scale.
The category name is self-explanatory. You use these blocks to collect user information. These are the most common user information that you can store as variables in your CRM.
- Name (first, last or full name)
- Email Address
- Phone Number
- Location (Only for WhatsApp)
- Customer Satisfaction Survey
You can also these two videos to get started and refer to the content below to learn in-depth.
Use these blocks to collect customer user information, phone number, or email address and store the information in your CRM.
These three blocks work the same way and have the same input fields.
We put these three blocks in the following sequence.
- 1.User Input Block
- 2.Number Block
- 3.Email Block.
In your Customers tab on the left panel, you will see that a new customer has been added with the given information.
CSAT stands for Customer Satisfaction. The CSAT block is used to collect quantitative user feedback on a scale of 1-5.
You can also set certain rules so that customers will receive a CSAT block every time their tickets are resolved. Learn how to set rules for your CSAT blocks to create custom user journeys and track your customer satisfaction across your company 👇
The Datalab Entry block allows you to acquire customer details with the help of your bot and store the information in a Datalab sheet.
The Datalab Entry block has many functionalities. Learn about the basic use cases to get started at storing and leveraging customer information in your organization 👇