Tag Settings
You can find tag related settings in this page
You need to be an Admin on MyAlice-
To Add, Edit and Delete Tags
To make Tag Mandatory to Close Tickets
Create Tags
Go to Settings and click Tags
Click Create New Tag, give the tag name and press Save
Your Tag will be created.
Tag Mandatory to close ticket:
If you want to make Tag mandatory to close tickets you need to Enable the option from Settings.
1. Go to Settings and Click Tags
Enable Require Tag Before Closing Ticket
Now if you go to your inbox, you will see that the Close Chat button is disabled for tickets which have not tags assigned.
Press the Tag button, add at least one Tag to close the ticket.
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