Tag Settings
You can find tag related settings in this page
Create Tags
Go to Settings and click Tags
Tag Settings Click Create New Tag, give the tag name and press Save
Your Tag will be created.
Tag Mandatory to close ticket:
If you want to make Tag mandatory to close tickets you need to Enable the option from Settings.
1. Go to Settings and Click Tags

Enable Require Tag Before Closing Ticket
Now if you go to your inbox, you will see that the Close Chat button is disabled for tickets which have not tags assigned.

Press the Tag button, add at least one Tag to close the ticket.

Last updated
Was this helpful?