Using the Mobile Inbox

Learn more about the mobile inbox features and functionalities.
Inbox Preview

Top Bar

On the top bar, click on the —
  1. 1.
    Customer name to access customer details, order history, customer summary, and product interactions.
  2. 2.
    Resolve button to close the conversation.
  3. 3.
    Settings icon to access tags, assign/reassign agent and turn on/off the bot.

Bottom Bar

On the bottom bar, click on the —
  1. 1.
    Plus (+) icon send images, create canned responses and add notes.
  2. 2.
    Emoji icon to add emojis.