Yes, free users can use the MyAlice mobile app too.
What channels do MyAlice mobile app support?
Currently, MyAlice mobile app supports all chat-based channels. So, you can respond to webchat and social messages from Messenger, Instagram DM, WhatsApp, Telegram, Viber, and Line. Although you can respond to comments from the web app, the mobile app still does not support feed-based channels, such as Facebook or Instagram comments. We are working to make this feature available soon.