Resolve a Ticket - MyAlice Guide

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Resolve a Ticket

Learn how to resolve a ticket to clear your pending queue.

When to Resolve A Ticket
You should resolve a ticket only when the customer has confirmed that he/she does not have any more queries.
Resolve a Ticket Automatically
It's always a good idea to create sequences that can resolve tickets automatically so that your agents can save precious time. Here's an example.
Resolve a Ticket Manually
1. Select a pending ticket in your inbox.
2. Click on the Resolve button and that's it. Your ticket is resolved.

Assign a Ticket

Last modified 4mo ago

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Contents

When to Resolve A Ticket

Resolve a Ticket Automatically

Resolve a Ticket Manually