Resolve a Ticket
Learn how to resolve a ticket to clear your pending queue.
You should resolve a ticket only when the customer has confirmed that he/she does not have any more queries.
It's always a good idea to create sequences that can resolve tickets automatically so that your agents can save precious time. Here's an example.
1. Select a pending ticket in your inbox.
2. Click on the Resolve button and that's it. Your ticket is resolved.