Resolve a Ticket

Learn how to resolve a ticket to clear your pending queue.

When to Resolve A Ticket

You should resolve a ticket only when the customer has confirmed that he/she does not have any more queries.

Resolve a Ticket Automatically

It's always a good idea to create sequences that can resolve tickets automatically so that your agents can save precious time. Here's an example.

Resolve a Ticket Manually

1. Select a pending ticket in your inbox.

2. Click on the Resolve button and that's it. Your ticket is resolved.