Automation Reports in MyAlice

Automation reports serve as a tool to help you evaluate the performance of your automated workflows. These reports provide clear visibility into whether your automations are functioning as intended and delivering the expected results. By analyzing this data, you can identify successful processes, detect potential issues, and make informed decisions to optimize your automation strategy.

To access these reports-

1. Begin by logging into your MyAlice account. From the dashboard, navigate to the Automation section located on the left-hand side menu.

1. Once you're in the Automation section, you'll notice a date range selector on the right side of the screen. This feature allows you to specify the time period you want to analyze. Select the date range and click on Apply to save the date range.

1. At the top of the report, you'll find three key metrics that provide an overview of your automation performance during the selected period. The first metric, Automation Triggered, shows the total number of automations that were triggered, indicating how frequently your workflows are being activated. The second metric, Automation Succeeded, displays how many of these triggered automations completed successfully, giving you insight into your system's reliability. The third metric, Automation Failed, reveals how many automations failed to execute properly, helping you identify potential problems that need attention.

Beneath these metrics, you'll find percentage comparisons that show performance changes relative to previous periods. These comparisons are particularly valuable for spotting trends, whether positive or negative, in your automation efficiency over time.

1. Below there would be a detailed list of all your created automations. For each automation, you can see when it was originally set up, which communication channel it's associated with, and what type of event triggers its activation. Trigger types include order creation, cart abandonment, or order status updates. The report also indicates whether each automation is currently active or inactive.

1. The interface also includes search and filter functionalities. The search bar lets you quickly locate specific automations, while the filter options allow you to narrow down results based on status, source channels, or trigger types.

1. For more granular management of your automations, each entry in the list has an associated action menu (represented by three dots). From here, you can edit an existing automation, rename it, examine its historical performance, create duplicates for similar workflows, or remove automations that are no longer needed.

1. Click on History to gain deeper insights regarding specific automation. You can select a date range from the right side of the screen.

A graph illustrates how often automations were triggered, succeeded, or failed over time, helping you spot patterns or recurring issues.

Below this, the system maintains a log of all automation executions. This record includes:

• The exact date and time each automation was triggered

• The associated order ID for reference

• The final execution status (successful/failed)

To efficiently navigate these records, you can: Search by order ID to quickly locate specific transactions and Filter by status to focus on either successful or failed executions

For deeper analysis, select "View History" on any automation to access its complete execution timeline.