MyAlice Guide
Website
Dashboard
Blog
Changelog
Searchβ¦
π
Welcome to MyAlice
π
Getting Started
π€
Key Terminologies
π€
Create your Team
πΈ
Set up your Billing
π
Agency Mode on MyAlice
π
MyAlice Integrations
π
Connect Your Social Media
π
Connect Your Website or Mobile App
β
Connect Your Email
π
Connect BetterDocs
π«π²
Clone Channels
π₯
MyAlice Inbox
π§
Navigate the Inbox
π
Manage Inbox Notifications
π¬
Understand Chat Features
π«
Manage Tickets
π
E-commerce on MyAlice
π
Connect Your E-Commerce
π
Connect Your WooCommerce
π
Connect Your Shopify
π
Product Recommender
π
E-Commerce User Data in Inbox
π€
Chatbot & Automation
π§
Explore the Automation Tab
π§±
Add Blocks to Your Chatbot
π
Create Advanced User Journeys
β‘
Advanced Automation and NLP
π±
MyAlice Mobile App
β¬
Download the Mobile App
π
Data Lab & Analytics
π
Diving Deep in Data Lab
πͺ
Understand the Customer Tool
π
Analytics, Metrics & Reports
π
API Integration
π§°
Connect with your Backend
MyAlice Roadmap Details
Feature Request Updates
Powered By
GitBook
π¬
Understand Chat Features
Learn about different chat features to respond to your customers in a more friendly way.
This is what the chat field looks like in your inbox.
Common Chat Elements
π Notes
π Emojis
πΈ Image
Use Note as a self-reminder while having conversations with a customer. The customer won't be able to view your note.
change this screenshot
Use emojis to make your conversations more lively π
Share product images in the inbox or send product screenshots to solve support queries.
π¬ Canned Responses
Canned responses are fixed or the most frequent replies that your agents use. Some examples can be β
1.
Hello! This is John. How can I help you? π
2.
Could you give me some time so that I can look into the issue?
3.
Thanks a lot for your cooperation π
Saving them as templates can save a lot of time.
Add Canned Responses
1. Click on the canned response icon in your chat field, and a panel will pop up on your right.
2. Click
New Response
and you will find a prompt that allows you to create a canned response.
3. Write your response, set a keyword that will trigger the response, and decide if this response is for you or your entire team. Then hit
Save
.
4. In this way, you can create more canned responses to save time on repeated communication.
5. Now type
#
in your chat field and you will see your canned responses pop up.
MyAlice Inbox - Previous
Manage Inbox Notifications
Next - MyAlice Inbox
Manage Tickets
Last modified
7mo ago
Copy link
Outline
Common Chat Elements
π¬ Canned Responses
Add Canned Responses