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MyAlice Integrations
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MyAlice Inbox
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E-commerce on MyAlice
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Chatbot & Automation
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MyAlice Mobile App
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MyAlice Roadmap Details
Assign a Ticket
Learn how to assign a ticket by default or manually, and reassign a ticket.
Ticket Assignment Rules
- 1.Any agent in the team can reply to an unassigned ticket.
- 2.No other agent or chatbot can respond to a ticket while the assigned agent manages the ticket.
Assign Automatically
Please refer to this page to learn in detail about Smart Ticket Assignment.
Assign a Ticket Manually
1. Select a pending ticket in your inbox.
2. Click the Assign button at the right-top corner. A new panel will appear on the right.
3. Choose the desired agent/group from the search results, and select Confirm to assign the ticket accordingly.
No other agent or chatbot can respond to a ticket while the assigned agent is managing the ticket.
Reassign a Ticket
1. Select an assigned pending ticket. Click on the name the ticket is assigned to.
2. A panel will appear on the right.
3. Choose the desired agent/group from the search results., and select Confirm to reassign the ticket accordingly.
Last modified 4mo ago