Connect Custom Email

Learn how to connect each custom email channel and bring all your customer conversations under one roof.

You need to β€”

  • Be an Admin on MyAlice.

  • Have email login credentials

  • Enable IMAP, SMTP on your mail server.

  • Create an App password if your Two Factor Authentication is enabled.

Our system will fetch the last 3 days emails (Maximum 50 emails) and keep those mail in "All Closed" queue in our inbox.

Use Cases of MyAlice for Custom Email

Integrating your email with MyAlice will allow you to:

  • Respond to emails from MyAlice inbox.

  • Create orders based on emails(Launching soon)

  • Connect Gmail, Outlook, Yahoo Mail, Zoho Mail, Icloud Mail and your custom mail server

Connect Your Email

  1. Go to Integration from the left navigation bar.

  2. Under Available Integrations, select Email.

  3. A connection window will appear in the center.

  1. Click on Set up a Custom Email. Email Setup window will open. Here, give your IMAP details.

  1. Provide your email details shown as below. IMAP is to send emails. To know more about IMAP Host, Port and security details for popular mail servers check below:

IMAP Host : imap.gmail.com IMAP Port : 993 IMAP Security: SSL IMAP Email: Email Address (Which you are trying to connect) IMAP Password: Password for provided email (You might need an app password, if two factor authentication is enabled)

  1. After providing the data, Press Next.

  2. If your given data is correct you will be directed to the next window. Here, you will need to provide SMTP details.

  1. Provide your SMTP information here. SMTP is to receive emails. To know more about SMTP Host, Port and security details for popular mail servers check below.

SMTP Host : smtp.gmail.com SMTP Port : 587 SMTP Security: TLS SMTP Email: Email Address (Which you are trying to connect) SMTP Password: Password for provided email

  1. Check "Same as IMAP" to use the data given for SMTP.

  2. After providing the data, Press Next.

  1. Put your Display Name here.

  2. Give your Channel name for this email channel.

  3. Press Verify.

  4. You will receive a success message if your data is correct. Congrats! you have setup an email channel.

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