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MyAlice Guide
  • 👋Welcome to MyAlice
  • 🚀Getting Started
    • 🔤Key Terminologies
    • Signup to Myalice
    • 🤟Create your Team
      • Personalize your Team
      • Manage User Roles
      • Create Groups in your Team
      • Create Multiple Teams
      • Connect Multiple Teams
    • 💸Set up your Billing
      • Subscribe to the Premium Plan
      • Subscribe to the Enterprise Plan
      • Subscribe through Shopify
      • Update your Subscription
      • Add a Payment Method to Use WhatsApp
      • Track and Configure your Billing
      • Unsubscribe from MyAlice
    • 🎙️Agency Mode on MyAlice
    • ⏰Set up your Business Hours
  • 🔗MyAlice Channels
    • 🎉Connect Your Social Media
      • Connect Your Facebook Feed
      • Connect Your Messenger
      • Connect Your Instagram Messenger
      • Connect Your Instagram Feed
      • Connect Your WhatsApp Business Account
      • Connect Your Telegram
      • Connect Your Viber
      • Connect Your Line Messenger
    • 📧Connect Your Email
      • Connect Gmail
      • Connect Custom Email
    • 🌐Connect Your Website or Mobile App
      • 💬Connect your Website for a Chat Plugin
      • 📱Connect Your Mobile App (Android / iOS)
    • 🇫🇲Clone Channels
  • 📥MyAlice Inbox
    • 🧭Navigate the Inbox
    • 🔔Manage Inbox Notifications
    • 💬Understand Chat Features
    • 🎫Manage Tickets
      • Assign a Ticket
      • Resolve a Ticket
      • Tag a Ticket
        • Tag Settings
      • Reopen Tickets
      • Smart Ticket Assignment
    • 🎮Advanced Ticket Management
      • Ticket Configurations
      • SLA Configurations
  • 🛒E-commerce on MyAlice
    • 🛍️Overview
    • 💜Manage your WooCommerce Store
      • Connect your WooCommerce Store to MyAlice
      • Connect Your Customer Information on WooCommerce
      • Manage WooCommerce Orders from Inbox
    • 💚Manage your Shopify Store
      • Connect your Shopify Store to MyAlice
      • Connect Your Customer Information on Shopify
      • Manage Shopify Orders from Inbox
    • 👜Product Recommender
    • 🏆E-Commerce User Data in Inbox
  • 🤖Chatbot & Automation
    • 🧭Explore the Automation Tab
    • ✨Create rules to trigger a Sequence
      • Keyword wise Automation
      • Source (referral) wise Automation
      • Post comment wise Automation
      • Facebook Ad wise Automation
      • User intent (by NLP) wise Automation
        • Connect wit.ai NLP
        • Connect MyAlice NLU
        • Connect INTNT
        • Connect Intents to Sequences
    • 🧱Add Blocks to Your Chatbot
      • Block Compatibility
      • Add and Send Content Blocks
      • Collect User Information Blocks
      • Action Blocks
    • 🚗Create Advanced User Journeys
      • Quick Reply Block
      • Button Block
      • Gallery Block
      • CSAT Block
      • Datalab Entry Block
    • Page
  • 📲MyAlice for WhatsApp
    • 🗺️Overview
      • Migrate from your Existing BSP
      • Migrating from the WhatsApp App to the API account
      • Difference between WhatsApp Business App vs WhatsApp Business API
      • Verifying your Facebook Business Account
      • Picking a number for WhatsApp Business
      • Getting Started with Message Templates
      • Message Templates & Session Messages
      • WhatsApp Message Templates Best Practices
      • WhatsApp API Pricing
      • Apply for a Green Tick
    • 📤Create and Send Template Messages
    • ⭐Starting a new conversation
    • 👩‍👩‍👦‍👦WhatsApp Broadcasts
      • WhatsApp Broadcast Overview
      • Create a Broadcast
      • Opt-In and Opt-Out
    • 💰Automate Sales in WhatsApp with WhatsApp Catalog
      • 🔃Upload Inventory in Meta
      • 🔗Connect your Catalog to the WhatsApp Business Account
      • Share Products with Your Customer
    • 📈WhatsApp Marketing Automation
      • 💚Setup WhatsApp Automation for Shopify
      • 🍀Shopify + WhatsApp Marketing Automation- Sample Use Cases
  • 📱MyAlice Mobile App
    • ⬇️Download the Mobile App
    • 🤓Navigate the Interface
    • ⚡Enable Mobile App Notifications
    • 📬Using the Mobile Inbox
  • 📂Data Lab & Analytics
    • 📊Diving Deep in Data Lab
      • Create a Datalab Sheet
      • Create Forms in Data Lab
      • Add, Collect or Store Data in Data Lab
    • 👪Understand the Customer Tool
    • 📈Analytics, Metrics & Reports
      • Customer Metrics
        • General Metrics
        • User Demographics Metrics
        • Chatbot Efficiency Metrics
      • Automation Metrics
      • Agent Metrics
      • CSAT Reports
  • 🔑External Integration
    • 🏬Checkout.com
      • Recieve Payments with Checkout.com
    • 🪂Pabbly
    • 🦾Developer Documentation
  • Release Log
    • Release Log: Version 1.27.9
    • Release Log Version 01.25.01
  • Release Log Version 1.25.03
  • Release Log Version 1.25.04
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On this page
  • Use Cases of MyAlice for Custom Email
  • Connect Your Email
  • Step 1: Link your Account

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  1. MyAlice Channels
  2. Connect Your Email

Connect Custom Email

Learn how to connect each custom email channel and bring all your customer conversations under one roof.

Last updated 1 year ago

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You need to —

  • Be an Admin on MyAlice.

  • Have email login credentials

  • Enable IMAP, SMTP on your mail server.

  • Create an App password if your Two Factor Authentication is enabled.

Our system will fetch the last 3 days emails (Maximum 50 emails) and keep those mail in "All Closed" queue in our inbox.

Use Cases of MyAlice for Custom Email

Integrating your email with MyAlice will allow you to:

  • Respond to emails from MyAlice inbox.

  • Create orders based on emails(Launching soon)

  • Connect Gmail, Outlook, Yahoo Mail, Zoho Mail, Icloud Mail and your custom mail server

Connect Your Email

Step 1: Link your Account

  1. Go to Integration from the left navigation bar.

  2. Under Available Integrations, select Email.

  3. A connection window will appear in the center.

  1. Click on Set up a Custom Email. Email Setup window will open. Here, give your IMAP details.

  1. Provide your email details shown as below. IMAP is to send emails. To know more about IMAP Host, Port and security details for popular mail servers check below:

IMAP Host : outlook.office365.com IMAP Port : 993 IMAP Security: TLS IMAP Email: Email Address (Which you are trying to connect) IMAP Password: Password for provided email

For Outlook Mail, you need to enable IMAP from mail settings shown as below:

IMAP Host : imap.mail.yahoo.com IMAP Port : 993 IMAP Security: SSL IMAP Email: Email Address (Which you are trying to connect) IMAP Password: Yahoo Mail app password for provided mail(it’s not the password you use to log in to Yahoo Mail). See below to Generate App Password.

How to Generate App Password:

To use the Yahoo Mail SMTP server, you first need to create a dedicated app password. Earlier, you could use your Yahoo Mail password, but Yahoo updated this requirement to improve security. Now, you need to generate a unique app password.

Thankfully, generating a Yahoo Mail app password is pretty straightforward. To get started, go to your account settings area and then click on the Account Security tab.

Then, click the Generate app password link under the Other ways to sign in section.

You should now see a popup. Go ahead and click the blue Get started button in the popup to advance.

Enter your app name, which is just an internal name to help you remember it — for example, “WordPress” or “Thunderbird.” Label this correctly, as it’ll help you remember the service the password connects. Next, click the Generate password button.

You should then see the app password — keep this handy because you’ll need it when you configure the Yahoo Mail SMTP settings in whatever app you’re using.

  1. After providing the data, Press Next.

  2. If your given data is correct you will be directed to the next window. Here, you will need to provide SMTP details.

  1. Provide your SMTP information here. SMTP is to receive emails. To know more about SMTP Host, Port and security details for popular mail servers check below.

SMTP Host : smtp.gmail.com SMTP Port : 587 SMTP Security: TLS SMTP Email: Email Address (Which you are trying to connect) SMTP Password: Password for provided email

SMTP Host : smtp-mail.outlook.com SMTP Port : 587 SMTP Security: STARTTLS SMTP Email: Email Address (Which you are trying to connect) SMTP Password: Password for provided email

For Yahoo Mail: SMTP Host : smtp.mail.yahoo.com SMTP Port : 465 SMTP Security: SSL SMTP Email: Email Address (Which you are trying to connect) SMTP Password: Yahoo Mail app password for provided email (it’s not the password you use to log in to Yahoo Mail). See below to Genarate App Password.

How to Generate App Password:

To use the Yahoo Mail SMTP server, you first need to create a dedicated app password. Earlier, you could use your Yahoo Mail password, but Yahoo updated this requirement to improve security. Now, you need to generate a unique app password.

Thankfully, generating a Yahoo Mail app password is pretty straightforward. To get started, go to your account settings area and then click on the Account Security tab.

Then, click the Generate app password link under the Other ways to sign in section.

You should now see a popup. Go ahead and click the blue Get started button in the popup to advance.

Enter your app name, which is just an internal name to help you remember it — for example, “WordPress” or “Thunderbird.” Label this correctly, as it’ll help you remember the service the password connects. Next, click the Generate password button.

You should then see the app password — keep this handy because you’ll need it when you configure the Yahoo Mail SMTP settings in whatever app you’re using.

  1. Check "Same as IMAP" to use the data given for SMTP.

  2. After providing the data, Press Next.

  1. Put your Display Name here.

  2. Give your Channel name for this email channel.

  3. Press Verify.

  4. You will receive a success message if your data is correct. Congrats! you have setup an email channel.

IMAP Host : imap.gmail.com IMAP Port : 993 IMAP Security: SSL IMAP Email: Email Address (Which you are trying to connect) IMAP Password: Password for provided email (You might need an , if two factor authentication is enabled)

Enable IMAP from Gmail Settings:

You can access your account settings area by clicking on your username/icon in the top-right corner. Or, you can (as long as you’re logged in to Yahoo Mail already).

IMAP Host : imap.zoho.com IMAP Port : 993 IMAP Security: SSL IMAP Email: Email Address (Which you are trying to connect) IMAP Password: Password for provided email (You might require an if Two-factor Authentication is enabled). For Zoho Mail, you need to enable IMAP from Zoho mail settings shown as below:

IMAP Host : imap.mail.me.com IMAP Port : 993 IMAP Security: SSL (If you see an error message when using SSL, try using TLS instead) IIMAP Email: Email Address (Which you are trying to connect) IMAP Password: for provided email

You can access your account settings area by clicking on your username/icon in the top-right corner. Or, you can (as long as you’re logged in to Yahoo Mail already).

SMTP Host : smtp.zoho.com SMTP Port : 465 SMTP Security: SSL SMTP Email: Email Address (Which you are trying to connect) SMTP Password: Password for provided email (You might require an if Two-factor Authentication is enabled).

SMTP Host : smtp.mail.me.com SMTP Port : 587 SMTP Security: SSL (If you see an error message when using SSL, try using TLS instead) SMTP Email: Email Address (Which you are trying to connect) SMTP Password: for provided email

🔗
📧
app password
click this link to go straight to the account security area
Generate an app-specific password
click this link to go straight to the account security area
Application-specific Password
Generate an app-specific password
Application-specific Password
Available Integrations
Email channel integration
IMAP Details Window
SMTP Details Window
Sample SMTP data
Other Window
Success Message