MyAlice Guide
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Welcome to MyAlice
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Getting Started
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Key Terminologies
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Create your Team
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Set up your Billing
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Agency Mode on MyAlice
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MyAlice Integrations
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Connect Your Social Media
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Connect Your Website or Mobile App
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Connect Your Email
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Connect BetterDocs
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Clone Channels
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MyAlice Inbox
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Navigate the Inbox
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Manage Inbox Notifications
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Understand Chat Features
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Manage Tickets
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E-commerce on MyAlice
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Connect Your E-Commerce
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Connect Your WooCommerce
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Connect Your Shopify
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Product Recommender
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E-Commerce User Data in Inbox
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Chatbot & Automation
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Explore the Automation Tab
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Add Blocks to Your Chatbot
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Create Advanced User Journeys
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Advanced Automation and NLP
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MyAlice Mobile App
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Download the Mobile App
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Data Lab & Analytics
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Diving Deep in Data Lab
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Understand the Customer Tool
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Analytics, Metrics & Reports
Customer Metrics
Automation Metrics
Agent Metrics
CSAT Reports
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API Integration
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Connect with your Backend
MyAlice Roadmap Details
Feature Request Updates
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Analytics, Metrics & Reports
Learn how to use the Reports Section to glean valuable insights and analytics from your dashboard.
There are four broad categories of metrics in the Reports section of MyAlice.
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Customer Metrics
Automation Metrics
Agent Metrics
CSAT Reports
Filter Your Reports
On the top right corner of your dashboard, you can set a specific channel or timeline. This will allow you to create flexible reports, such as monthly reports or semi-annual reports.
Data Lab & Analytics - Previous
Understand the Customer Tool
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Customer Metrics
Last modified
6mo ago
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Contents
Unlock Your Analytics π
Filter Your Reports