# Understand Chat Features

This is what the chat field looks like in your inbox.

![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/BPwpCIc0acsJI9iYDAew/image.png)

## Common Chat Elements

{% tabs %}
{% tab title="  📄 Notes" %}
Use Note as a self-reminder while having conversations with a customer. The customer won't be able to view your note.

![change this screenshot](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/0VJoKN28iAw11KoSF6Pn/image.png)
{% endtab %}

{% tab title="  😄 Emojis" %}
Use emojis to make your conversations more lively 😃
{% endtab %}

{% tab title="📸 Image" %}
Share product images in the inbox or send product screenshots to solve support queries.
{% endtab %}
{% endtabs %}

## 💬 Saved Replies

Saved Replies are fixed or the most frequent replies that your agents use. Some examples can be —

1. Hello! This is John. How can I help you? 😄
2. Could you give me some time so that I can look into the issue?
3. Thanks a lot for your cooperation 😍

Saving them as templates can save a lot of time. 

### Add Saved Replies

1\. Go to Settings>Saved Replies

<figure><img src="https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/eC8arnZW3cjI3CZkxb1t/Screenshot%202024-04-19%20at%203.59.47%E2%80%AFPM.png" alt=""><figcaption></figcaption></figure>

2\. Click **Create New Saved Reply** and you will find a prompt that allows you to create a canned response.

<figure><img src="https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/h1IG7zI5jqwZCF4jgh8r/Screenshot%202024-04-19%20at%204.00.09%E2%80%AFPM.png" alt=""><figcaption></figcaption></figure>

3\. Write your response, set a keyword that will trigger the response, and decide if this response is for you or your entire team. Then hit **Save**.&#x20;

<figure><img src="https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/U1WxZeRXypfKI7NISMig/Screenshot%202024-04-19%20at%204.00.30%E2%80%AFPM.png" alt=""><figcaption></figcaption></figure>

4\. In this way, you can create more saved replies responses to save time on repeated communication.&#x20;

<figure><img src="https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/te9ajm1tTbZO2UfXnwlc/Screenshot%202024-04-19%20at%204.02.25%E2%80%AFPM.png" alt=""><figcaption></figcaption></figure>

5\. Now type **`#`** in your chat field and you will see your canned responses pop up.&#x20;

![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/jvpp0s7xra2YZIwpmDw3/image.png)

{% hint style="info" %}
Please note that the option to create and edit saved replies is available to Admin and Supervisor roles only. Agents can only access the saved replies that have been created and is accessible by everyone.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.myalice.ai/myalice-guide-arabic/myalice-inbox/chat-features.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.