# Tag Settings

{% hint style="info" %}
You need to be an Admin on MyAlice-

* To Add, Edit and Delete Tags 
* To make Tag Mandatory to Close Tickets
  {% endhint %}

## Create Tags

1. Go to Settings and click Tags<br>

   <figure><img src="/files/3KqKRgmdm2bbDRynx6hx" alt=""><figcaption><p>Tag Settings</p></figcaption></figure>
2. Click **Create New Tag,** give the tag name and press **Save**<br>

   <figure><img src="/files/ZpWOgxZf1NEZwwLlNafL" alt=""><figcaption></figcaption></figure>
3. Your Tag will be created. <br>

   <figure><img src="/files/IQmVngGJsFZiIi0BLVB7" alt=""><figcaption></figcaption></figure>

## Tag Mandatory to close ticket:

If you want to make Tag mandatory to close tickets you need to Enable the option from Settings.&#x20;

\
&#x20;1\. Go to **Settings** and Click **Tags**

<figure><img src="/files/4Me4XIeLFGEpQkBOXrns" alt=""><figcaption></figcaption></figure>

2. Enable **Require Tag Before Closing Ticket**<br>

   <figure><img src="/files/RD4slpcJDpe5MAyIvKpQ" alt=""><figcaption></figcaption></figure>

3. Now if you go to your inbox, you will see that the **Close Chat** button is disabled for tickets which have not tags assigned.

<figure><img src="/files/zoHxE71WuGYwDshD9pXo" alt=""><figcaption></figcaption></figure>

4. Press the Tag button, add at least one Tag to close the ticket.&#x20;

<figure><img src="/files/qdZmjijewO5v4B0VX08n" alt=""><figcaption></figcaption></figure>


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