MyAlice Product Walkthrough
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MyAlice Guide (Arabic)
MyAlice Guide (Arabic)
  • 👋Welcome to MyAlice
  • 🚀Getting Started
    • 🔤Key Terminologies
    • 🤟Create your Team
      • Personalize your Team
      • Assign User Roles
      • Create Groups in your Team
      • Create Multiple Teams
      • Connect Multiple Teams
    • 💸Set up your Billing
      • Subscribe to the Premium Plan
      • Subscribe to the Enterprise Plan
      • Subscribe through Shopify
      • Update your Subscription
      • Add a Payment Method to Use WhatsApp
      • Track and Configure your Billing
      • Unsubscribe from MyAlice
    • 🎙️Agency Mode on MyAlice
    • ⏰ضبط ساعات العمل على المنص
  • 🔗MyAlice Channels
    • 🎉Connect Your Social Media
      • Connect Your Facebook Feed
      • ربط الماسنجر الخاص بك
      • Connect Your Instagram Messenger
      • Connect Your Instagram Feed
      • ربط حساب واتساب للأعمال الخاص بك
      • Connect Your Telegram
      • Connect Your Viber
      • Connect Your Line Messenger
    • 📧Connect Your Email
      • Connect Gmail
      • Connect Custom Email
    • 🌐Connect Your Website or Mobile App
      • 💬ربط موقع الويب الخاص بك لإضافة مكون دردشة
      • 📱Connect Your Mobile App (Android / iOS)
    • 🇫🇲Clone Channels
  • 📥MyAlice Inbox
    • 🧭تصفح الصندوق الوارد
    • 🔔Manage Inbox Notifications
    • 💬Understand Chat Features
    • 🎫Manage Tickets
      • Assign a Ticket
      • Resolve a Ticket
      • Tag a Ticket
        • Tag Settings
      • Reopen Tickets
      • Smart Ticket Assignment
  • 🛒E-commerce on MyAlice
    • 🛍️Overview
    • 💜Manage your WooCommerce Store
      • Connect your WooCommerce Store to MyAlice
      • Connect Your Customer Information on WooCommerce
      • Manage WooCommerce Orders from Inbox
    • 💚Manage your Shopify Store
      • Connect your Shopify Store to MyAlice
      • Connect Your Customer Information on Shopify
      • Manage Shopify Orders from Inbox
    • 👜Product Recommender
    • 🏆E-Commerce User Data in Inbox
  • 🤖Chatbot & Automation
    • 🧭Explore the Automation Tab
    • ✨Create rules to trigger a Sequence
      • Keyword wise Automation
      • Source (referral) wise Automation
      • Post comment wise Automation
      • Facebook Ad wise Automation
      • User intent (by NLP) wise Automation
        • Connect wit.ai NLP
        • Connect MyAlice NLU
        • Connect INTNT
        • Connect Intents to Sequences
    • 🧱Add Blocks to Your Chatbot
      • Block Compatibility
      • Add and Send Content Blocks
      • Collect User Information Blocks
      • Action Blocks
    • 🚗Create Advanced User Journeys
      • Quick Reply Block
      • Button Block
      • Gallery Block
      • CSAT Block
      • Datalab Entry Block
    • Page
  • 📲MyAlice for WhatsApp
    • 🗺️Overview
      • Migrate from your Existing BSP
      • Migrating from the WhatsApp App to the API account
      • Difference between WhatsApp Business App vs WhatsApp Business API
      • Verifying your Facebook Business Account
      • Picking a number for WhatsApp Business
      • Getting Started with Message Templates
      • Message Templates & Session Messages
      • WhatsApp Message Templates Best Practices
      • WhatsApp API Pricing
      • التقدم بطلب للحصول على علامة التحقق الخضراء
    • 📤إنشاء وإرسال نموذج واتساب
    • ⭐Starting a new conversation
    • 👩‍👩‍👦‍👦WhatsApp Broadcasts
      • WhatsApp Broadcast Overview
      • إنشاء بث
      • الاشتراك وإلغاء الاشتراك
    • 💰Automate Sales in WhatsApp with WhatsApp Catalog
      • 🔃Upload Inventory in Meta
      • 🔗Connect your Catalog to the WhatsApp Business Account
      • Share Products with Your Customer
    • 📈WhatsApp Marketing Automation
      • 💚Setup WhatsApp Automation for Shopify
      • 🍀Shopify + WhatsApp Marketing Automation- Sample Use Cases
  • 📱MyAlice Mobile App
    • ⬇️Download the Mobile App
    • 🤓Navigate the Interface
    • ⚡Enable Mobile App Notifications
    • 📬Using the Mobile Inbox
  • 📂Data Lab & Analytics
    • 📊Diving Deep in Data Lab
      • Create a Datalab Sheet
      • Create Forms in Data Lab
      • Add, Collect or Store Data in Data Lab
    • 👪Understand the Customer Tool
    • 📈Analytics, Metrics & Reports
      • Customer Metrics
        • General Metrics
        • User Demographics Metrics
        • Chatbot Efficiency Metrics
      • Automation Metrics
      • Agent Metrics
      • CSAT Reports
  • 🔑External Integration
    • 🏬Checkout.com
      • Recieve Payments with Checkout.com
    • 🪂Pabbly
    • 🦾Developer Documentation
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On this page
  • Automate response to a Comment Using a Keyword in any Post
  • Automate response to any comment in a specific Post
  • Automate response to a comment matching a keyword in a Post
  • Automate response to a comment matching an intent in a Post
  • How to Get the Post ID

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  1. Chatbot & Automation
  2. Create rules to trigger a Sequence

Post comment wise Automation

Available for Facebook to automate comment responses.

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You can create rules to be triggered by Facebook comments. This can be used to automate your live sales process. You can respond to any comment in the comment or privately (in messenger).

Automate response to a Comment Using a Keyword in any Post

Say you want to send an automated reply whenever someone comments with 'Price'

  • You should first create a sequence with the response you want to send. Go to the Automation tab and select the Feed channel.

  • On top of the sequence, click on the "Create a Rule" option. (Works for Facebook and Instagram Messenger, and Feed).

  • Select Feed Channel (Facebook Feed) as source and select Keyword as Action.

  • Add Price as the value. For any similar keywords like pp, cost etc, add separate rules for each of these values.

  • Once created, anyone commenting on a post with the keywords you added rules for will get the sequence automatically triggered (either in comment or in messenger, depending on the channel you're designing it to).

Automate response to any comment in a specific Post

Now say you want to send an automated reply whenever someone comments with 'Price' on a specific post. This is useful when you have different prices for different products and you want to send that specific price whenever someone is asking for it on a relevant post.

  1. You should first create a sequence with the response you want to send. Go to the Automation tab and select the Feed channel.

  2. On top of the sequence, click on the "Create a Rule" option. (Works for Facebook and Instagram Messenger, and Feed).

  3. Select Feed Channel (Facebook Feed) as source and select POST as Action.

  4. Once created, anyone commenting on that POST will get the sequence automatically triggered (either in comment or in messenger, depending on the channel you're designing it to).

Automate response to a comment matching a keyword in a Post

  1. On top of the sequence, click on the "Create a Rule" option. (Works for Facebook and Instagram Messenger, and Feed).

  2. Select Feed Channel (Facebook Feed) as source and select POST as Action.

  3. Once created, anyone commenting on that POST will get the sequence automatically triggered (either in comment or in messenger, depending on the channel you're designing it to).

  4. Click on the "+" icon at the right side to create a Child Rule.

Automate response to a comment matching an intent in a Post

  1. On top of the sequence, click on the "Create a Rule" option. (Works for Facebook and Instagram Messenger, and Feed).

  2. Select Feed Channel (Facebook Feed) as source and select POST as Action.

  3. Once created, anyone commenting on that POST will get the sequence automatically triggered (either in comment or in messenger, depending on the channel you're designing it to).

  4. Click on the "+" icon at the right side to create a Child Rule.

How to Get the Post ID

  1. You first have to create a ticket on our Inbox for that specific post. To do that, put any comment on the post. You can of course delete this comment once you're done. (You can also check an existing ticket that has been created for that post)

  2. Once you've put the comment, it should create a ticket on our Inbox in your name. Click on it and open the 'Customer Attribute' section.

  3. You'll see an attribute called 'post_id'. Copy that and use it in your Automation Rules.

Add the as value (example:

Add the as value (example: 426319653027380)

Create a Keyword based rule as a child rule. Details on keyword based rule are

Add the as value (example: 426319653027380)

Create an Intent based rule as a child rule. Details on intent based rule are .

🤖
✨
here.
here
426319653027380)
Post ID
post ID
post ID
Creating POST wise rule