MyAlice Product Walkthrough
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MyAlice Guide (Arabic)
MyAlice Guide (Arabic)
  • 👋Welcome to MyAlice
  • 🚀Getting Started
    • 🔤Key Terminologies
    • 🤟Create your Team
      • Personalize your Team
      • Assign User Roles
      • Create Groups in your Team
      • Create Multiple Teams
      • Connect Multiple Teams
    • 💸Set up your Billing
      • Subscribe to the Premium Plan
      • Subscribe to the Enterprise Plan
      • Subscribe through Shopify
      • Update your Subscription
      • Add a Payment Method to Use WhatsApp
      • Track and Configure your Billing
      • Unsubscribe from MyAlice
    • 🎙️Agency Mode on MyAlice
    • ⏰ضبط ساعات العمل على المنص
  • 🔗MyAlice Channels
    • 🎉Connect Your Social Media
      • Connect Your Facebook Feed
      • ربط الماسنجر الخاص بك
      • Connect Your Instagram Messenger
      • Connect Your Instagram Feed
      • ربط حساب واتساب للأعمال الخاص بك
      • Connect Your Telegram
      • Connect Your Viber
      • Connect Your Line Messenger
    • 📧Connect Your Email
      • Connect Gmail
      • Connect Custom Email
    • 🌐Connect Your Website or Mobile App
      • 💬ربط موقع الويب الخاص بك لإضافة مكون دردشة
      • 📱Connect Your Mobile App (Android / iOS)
    • 🇫🇲Clone Channels
  • 📥MyAlice Inbox
    • 🧭تصفح الصندوق الوارد
    • 🔔Manage Inbox Notifications
    • 💬Understand Chat Features
    • 🎫Manage Tickets
      • Assign a Ticket
      • Resolve a Ticket
      • Tag a Ticket
        • Tag Settings
      • Reopen Tickets
      • Smart Ticket Assignment
  • 🛒E-commerce on MyAlice
    • 🛍️Overview
    • 💜Manage your WooCommerce Store
      • Connect your WooCommerce Store to MyAlice
      • Connect Your Customer Information on WooCommerce
      • Manage WooCommerce Orders from Inbox
    • 💚Manage your Shopify Store
      • Connect your Shopify Store to MyAlice
      • Connect Your Customer Information on Shopify
      • Manage Shopify Orders from Inbox
    • 👜Product Recommender
    • 🏆E-Commerce User Data in Inbox
  • 🤖Chatbot & Automation
    • 🧭Explore the Automation Tab
    • ✨Create rules to trigger a Sequence
      • Keyword wise Automation
      • Source (referral) wise Automation
      • Post comment wise Automation
      • Facebook Ad wise Automation
      • User intent (by NLP) wise Automation
        • Connect wit.ai NLP
        • Connect MyAlice NLU
        • Connect INTNT
        • Connect Intents to Sequences
    • 🧱Add Blocks to Your Chatbot
      • Block Compatibility
      • Add and Send Content Blocks
      • Collect User Information Blocks
      • Action Blocks
    • 🚗Create Advanced User Journeys
      • Quick Reply Block
      • Button Block
      • Gallery Block
      • CSAT Block
      • Datalab Entry Block
    • Page
  • 📲MyAlice for WhatsApp
    • 🗺️Overview
      • Migrate from your Existing BSP
      • Migrating from the WhatsApp App to the API account
      • Difference between WhatsApp Business App vs WhatsApp Business API
      • Verifying your Facebook Business Account
      • Picking a number for WhatsApp Business
      • Getting Started with Message Templates
      • Message Templates & Session Messages
      • WhatsApp Message Templates Best Practices
      • WhatsApp API Pricing
      • التقدم بطلب للحصول على علامة التحقق الخضراء
    • 📤إنشاء وإرسال نموذج واتساب
    • ⭐Starting a new conversation
    • 👩‍👩‍👦‍👦WhatsApp Broadcasts
      • WhatsApp Broadcast Overview
      • إنشاء بث
      • الاشتراك وإلغاء الاشتراك
    • 💰Automate Sales in WhatsApp with WhatsApp Catalog
      • 🔃Upload Inventory in Meta
      • 🔗Connect your Catalog to the WhatsApp Business Account
      • Share Products with Your Customer
    • 📈WhatsApp Marketing Automation
      • 💚Setup WhatsApp Automation for Shopify
      • 🍀Shopify + WhatsApp Marketing Automation- Sample Use Cases
  • 📱MyAlice Mobile App
    • ⬇️Download the Mobile App
    • 🤓Navigate the Interface
    • ⚡Enable Mobile App Notifications
    • 📬Using the Mobile Inbox
  • 📂Data Lab & Analytics
    • 📊Diving Deep in Data Lab
      • Create a Datalab Sheet
      • Create Forms in Data Lab
      • Add, Collect or Store Data in Data Lab
    • 👪Understand the Customer Tool
    • 📈Analytics, Metrics & Reports
      • Customer Metrics
        • General Metrics
        • User Demographics Metrics
        • Chatbot Efficiency Metrics
      • Automation Metrics
      • Agent Metrics
      • CSAT Reports
  • 🔑External Integration
    • 🏬Checkout.com
      • Recieve Payments with Checkout.com
    • 🪂Pabbly
    • 🦾Developer Documentation
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On this page
  • Rules
  • Blocks
  • Built-in Sequences
  • 1. Welcome Sequence
  • 2. Default Sequence
  • 3. Hide/Remove Sequence
  • Watch how it's Done

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  1. Chatbot & Automation

Explore the Automation Tab

Understand different elements in the Automation tab to get started with chatbots.

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From the left panel, go to the Automation tab. This is what an empty tab looks like.

On the left top, you can switch between your channels. For now, let's stick with Messenger to understand what's going on.

Rules

You will see this message in the top-middle of the Automation tab.

Rules are the starting point of any Automation. If the user "triggers" the rule, the connected sequence start.

Some rules work for NLP only. Although rules are optional, you can refer to the following page if you want to train your chatbots to process, analyze and understand large amounts of natural language data.

Blocks

On the right, click on More to view all the available blocks for a channel. Head over this page if you want to learn about each block in detail and how to use them.

Built-in Sequences

Each channel has some built-in basic sequences. Welcome Message and Default Sequence are the most common ones.

1. Welcome Sequence

Welcome Message is the first message the customer receives when they start a conversation with your page. Say, you used a text block as your sample welcome message.

So anytime your page has a new visitor, they will receive this welcome message.

Returning visitors or past customers whom you had a conversation with will not receive the welcome message.

2. Default Sequence

When the chatbot fails to understand a customer, the customer is redirected to the Default Sequence. By default, you'll always find a Ticket Block in the sequence.

In the ticket block, you can set the priority of the ticket and assign which agent/group receives a ticket by default.

Unmark the Turn on bot? option on the top of the Ticket Block. If you keep it on, the bot may trigger a sequence based on the customer response while a human .

3. Hide/Remove Sequence

If you choose Facebook Feed under Builder, you will find two extra sequences — Hide and Remove.

These blocks are for Facebook Feed only. If you add Rules to them, these blocks can help you identify negative comments, and hide/remove them.

You cannot modify Hide/Remove blocks. You can only add NLP rules.

Watch how it's Done

You can learn more about Ticket Block in our Guide, but for now, know that ticket blocks transfer the conversation from a chatbot to a human agent.

You can also choose what happens after the agent the ticket by adding a sequence. For example, we redirect our users to a CSAT sequence or a customer satisfaction sequence every time a ticket is resolved.

🤖
🧭
✨Create rules to trigger a Sequence
🧱Add Blocks to Your Chatbot
Action Blocks
resolves