Customer Metrics

Learn about your user demographics and their online behavior to develop data-driven customer profiles. and create seamless chatbot sequences.

Use Cases of Customer Metrics

1. Get holistic user data i.e., user counts and user behavior.

2. Understand your user demographics, identify user needs and develop data-driven customer profiles.

3. Learn how users react to your chatbot sequences and create better chatbot sequences for a greater user experience.

All the metrics are visualized from data recorded within the selected timeframe, except the Incoming Message Count Metric. You can edit the time range from the top right corner of your dashboard.

Categories of Customer Metrics

Based on these three use cases, we can divide customer metrics into three categories.

General MetricsUser Demographics MetricsChatbot Efficiency Metrics