# Connect Gmail

{% hint style="info" %}
You need to —

* Be an Admin on MyAlice.
* Have gmail login credentials
* Enable IMAP 
* Create an App password if your Two Factor Authentication is enabled.
  {% endhint %}

{% hint style="info" %}
Our system will fetch the last 100 threads (Max) and keep those mail in "All Closed" queue in our inbox. 
{% endhint %}

## Use Cases of MyAlice for Gmail

Integrating your Gmail with MyAlice will allow you to:

* Respond to emails from MyAlice inbox.
* Create orders based on emails(Launching soon)

## Connect Your Gmail

### Step 1: Link your Account

<figure><img src="https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/I6XoHxu07FtdPgLHp0N5/image.png" alt=""><figcaption></figcaption></figure>

1. Go to **Integration** from the left navigation bar.
2. Under **Available Integrations**, select **Email**.&#x20;
3. A connection window will appear in the center.

<figure><img src="https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/IwvV7Rhk7NaMjfLcXPEi/image.png" alt=""><figcaption></figcaption></figure>

4. Click on **Sign in with Google**. Gmail authentication window will open.

<figure><img src="https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/dm6JofeiPcDLgpv2joZw/Screenshot%202023-08-23%20at%206.24.03%20PM.png" alt=""><figcaption></figcaption></figure>

5. After logging in to your account, check the **Select All** checkbox to provide permission to MyAlice to send and get emails and click Continue

<figure><img src="https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/oqBjYMMXWbJyGbZcsWKI/Screenshot%202023-08-23%20at%206.26.09%20PM.png" alt=""><figcaption></figcaption></figure>

6. After successful authentication, the google login page will be closed. And new window will appear in the screen. Type your **Channel Title** and press **Complete.**&#x20;

<figure><img src="https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/fVYzQ1KHP3RAT7hR9ijI/image.png" alt=""><figcaption></figcaption></figure>

7. You will get a successful message upon completion. Now all your new emails will come into your MyAlice inbox.&#x20;

<figure><img src="https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/8BPaSjZ8G6cIRdlzdXHM/Screenshot%202023-08-23%20at%206.45.03%20PM.png" alt=""><figcaption><p>Email ticket view</p></figcaption></figure>

<figure><img src="https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/1cLeLdbEjZulQheNNjt8/Screenshot%202023-08-23%20at%206.49.24%20PM.png" alt=""><figcaption><p>Inbox ticket view for emails</p></figcaption></figure>

{% hint style="success" %}
You will get a confirmation message that your Gmail account is now linked to MyAlice.
{% endhint %}

{% hint style="info" %}
Click on the triple dot (...) icon on each channel card to edit channel settings, disconnect or delete your channel. You can only Edit your channel title for email channels.&#x20;
{% endhint %}